Information request regarding voice, data & network: FOI release

Information requested

LAN
a1. Which primary LAN hardware do you use? (e.g. Extreme, Juniper, Cisco)
a2. When did you last conduct a major refresh of this infrastructure/how many devices?
a3. Who is the reseller or supplier of this LAN hardware?
a4. Who maintains the LAN?
a5. When is your maintenance renewal/expiry date?
a6. Have you recently reviewed/when are you next reviewing this infrastructure?

WLAN Wireless LAN
b1. Which primary WLAN hardware do you use? (e.g. Extreme, Juniper, Cisco)
b2. When did you last conduct a major refresh of this infrastructure/how many devices?
b3. Who is the reseller or supplier of this WLAN hardware?
b4. Who maintains the WLAN?
b5. When is your maintenance renewal/expiry date?
b6. Have you recently reviewed/when are you next reviewing this infrastructure?

Data Centre
c1. Which primary data centre hardware do you use? (e.g. Extreme, Juniper, Cisco)
c2. When did you last conduct a major refresh of this infrastructure/how many devices?
c3. Who is the reseller or supplier of this data centre hardware?
c4. Who maintains the data centre equipment?
c5. When is your contract renewal/expiry date?
c6. Have you recently reviewed/when are you next reviewing this infrastructure?
c7. Which DC compute technology do you use? (e.g. HP, Lenovo, Supermicro)
c8. Which DC storage technology do you use? (e.g. NetApp, Dell, IBM)

WAN/Internet Connectivity
d1. Who provides your WAN? (e.g. BT, Virgin)
d2. Who provides your internet connectivity? (e.g. BT, Virgin)
d3. When is your maintenance renewal/expiry date?
d4. Who provides your SD-WAN? (e.g. Palo Alto, Meraki)
d5. Do you plan to introduce SD-WAN in the future?
d6. Have you recently reviewed/when are you next reviewing this infrastructure?
d7. Which hypervisor do you use? (e.g. VMware)

SIP
e1. Which SIP carrier do you use (e.g. BT, Gamma, Virgin)
e2. Who provides/resells this SIP?
e2. How many SIP channels do you have
e3. When is your contract renewal/expiry date?
e4. Have you recently reviewed/when are you next reviewing this service?

Mobile
f1. Which Mobile carrier do you use? (e.g. Vodafone)
f2. Who provides/resells this service?
f2. How many mobile connections do you have?
f3. When is your contract renewal/expiry date?
f4. Have you recently reviewed/when are you next reviewing this service?

Telephony
g1. Which phone systems do you use? (e.g. Mitel, Avaya, 8x8)
g2. When was the current system installed?
g3. Is this on premise or cloud based?
g4. How many users?
g5. When is your contract renewal/expiry date?
g6. Have you recently reviewed/when are you next reviewing this service?

Teams Phone System
h1. Do you use Microsoft for PSTN calling?
h2. Which types of Microsoft telephony do you use? (e.g. Calling plan, Skype, Operator Connect, Direct routing)
h3. How many users?
h4. If you don't currently use, are you looking to implement?
h5. Have you recently reviewed/when are you next reviewing this service?

Contact centre
i1. Which contact centre systems do you use? (e.g. Genesys, Avaya, Enghouse)
i2. When was the current system installed?
i3. Is this on premise or cloud based?
i4. How many agents?
i5. When is your contract renewal/expiry date?
i6. Have you recently reviewed/when are you next reviewing this service?

Response

I enclose a copy of some of the information you requested in the format you asked for.

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.

FOI 202400417375 - Information released

File type

Excel document

File size

15.5 kB