Health and Care Experience Survey 2013/14 Volume 1: National Results

9 Variation in GP Practice Results

Summary

9.1 This report focuses on the national results of the survey. However, results seen at a national level are not replicated exactly at every practice. Responses to the 'overall' questions relating to access arrangements and care provided by GP practices highlight that there is considerable variation in the results for individual GP practices.

9.2 GP practice results are available at:

http://www.healthcareexperienceresults.org/

Overall rating of care

9.3 Nationally 87% of patients rated the care provided by their GP practice as good or excellent. There was considerable variation in the equivalent results for individual practices with results ranging from 47% to 100%.

• At 509 practices, at least 90% of patients rated their overall care as good or excellent. This represents 52% of GP practices.
• At 135 practices less than 80% of patients rated their overall care as good or excellent. This represents 14% of GP practices.

Figure 13: Distribution of practice results for overall rating of care

Access arrangements

9.4 Nationally 72 per cent of patients rated the overall arrangements for seeing a doctor as good or excellent. Again there was considerable variation in the results for individual practices. Positive scores for access to a doctor ranged from 21% to 100%.

• At 271 practices at least 90% of patients rated the overall arrangements for seeing a doctor as good or excellent. This equates to 28% of GP practices.
• At 329 practices at least 90% of the patients rated the overall arrangements for seeing a nurse as good or excellent. This equates to 33% of GP practices.

Figure 14: Distribution of practice results for overall access arrangements