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Publication - Statistics

Health and care experience survey 2017 to 2018: technical report

Published
24 April 2018
Directorate
Population Health Directorate
Topic
Health and social care
ISBN
9781788517676

Information on the technical aspects of the survey, including development, implementation, analysis and reporting.

View supporting documents Supporting documents

Annex A: Per cent Positive and Negative Responses

Table A1 shows which responses were classed as positive and negative. Answers such as ‘neither agree nor disagree’ and ‘fair’ were treated as neutral. Other answers such as ‘can’t remember / don’t know’ and ‘not relevant’ were excluded from the analysis.

Table A1 also shows how many respondents there were nationally for each of the per cent positive questions.

Table A1: Number of respondents and response codes for per cent positive style questions

Question Number Topic Question Text High positive values Low positive values Neutral values Negative values Excluded values Number of responses analysed
3 GP Practice How easy is it for you to contact your GP practice in the way that you want? 1 2 - 3 - 118,064
5 GP Practice If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? 1 - - 2 3 90,254
6 GP Practice The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? 1 2 - 3 4, 5 86,155
8a GP Practice The quality of information provided by the receptionist? 1 2 3 4, 5 - 116,052
8b GP Practice The arrangements for getting to see a doctor in your GP practice? 1 2 3 4, 5 - 115,147
8c GP Practice The arrangements for getting to see another medical professional in your GP practice? 1 2 3 4, 5 - 109,794
8d GP Practice The care provided by your GP practice? 1 2 3 4, 5 - 115,006
11a GP Practice I was listened to 1 2 3 4, 5 - 108,108
11b GP Practice I was given enough time 1 2 3 4, 5 - 106,741
11c GP Practice I was treated with compassion and understanding 1 2 3 4, 5 - 105,978
11d GP Practice I was given the opportunity to involve the people that matter to me 1 2 3 4, 5 - 87,925
11e GP Practice I understood the information I was given 1 2 3 4, 5 - 107,219
11f GP Practice I was in control of my treatment / care 1 2 3 4, 5 - 102,506
11g GP Practice I knew the healthcare professional well 1 2 3 4, 5 - 100,756
11h GP Practice My treatment / care was well coordinated 1 2 3 4, 5 - 103,459
16 Referrals Thinking about the last time you were referred, how would you rate the coordination of your treatment/care? 1 2 3 4, 5 - 52,610
17 Referrals Overall, the last time you were referred, how would you rate the care you experienced at the service you were referred to? 1 2 3 4, 5 - 52,000
21a OOH I was listened to 1 2 3 4, 5 - 50,154
21b OOH I was given enough time 1 2 3 4, 5 - 48,622
21c OOH I was treated with compassion and understanding 1 2 3 4, 5 - 48,975
21d OOH I was given the opportunity to involve the people that matter to me 1 2 3 4, 5 - 43,097
21e OOH I understood the information I was given 1 2 3 4, 5 - 49,299
21f OOH I was in control of my treatment / care 1 2 3 4, 5 - 47,139
21g OOH My treatment / care was well coordinated 1 2 3 4, 5 - 47,301
22 OOH Overall, how would you rate the care you experienced from this service? 1 2 3 4, 5 - 51,449
27a Social Care I was aware of the help, care and support options available to me 1 2 3 4, 5 - 7,314
27b Social Care I had a say in how my help, care or support was provided 1 2 3 4, 5 - 7,065
27c Social Care People took account of the things that matter to me 1 2 3 4, 5 - 7,058
27d Social Care I was treated with compassion and understanding 1 2 3 4, 5 - 7,173
27e Social Care I felt safe 1 2 3 4, 5 - 6,989
27f Social Care I was supported to live as independently as possible 1 2 3 4, 5 - 6,898
27g Social Care My health, support and care services seemed to be well coordinated 1 2 3 4, 5 - 6,977
27h Social Care The help, care or support improved or maintained my quality of life 1 2 3 4, 5 - 7,031
28 Social Care Overall, how would you rate your help, care or support services? Please exclude the care and help you get from friends and family. 1 2 3 4, 5 - 7,585
32a Carers I have a good balance between caring and other things in my life 1 2 3 4, 5 - 19,793
32b Carers Caring has had a negative impact on my health and wellbeing 1 2 3 4, 5 - 18,808
32c Carers I have a say in services provided for the person(s) I look after 1 2 3 4, 5 - 18,055
32d Carers Local services are well coordinated for the person(s) I look after 1 2 3 4, 5 - 18,004
32e Carers I feel supported to continue caring 1 2 3 4, 5 - 18,141
40 About You In general, how well do you feel that you are able to look after your own health? 1 2 - 3, 4 - 131,394

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