Health and Care Experience Survey 2019/2020: technical report

1. Introduction and Background

This report provides information on the technical aspects of the 2019/20 Health and Care Experience Survey, including development, implementation, analysis and reporting.

The Health and Care Experience Survey is one of a suite of national surveys which are part of the Scottish Care Experience Survey Programme. The surveys aim to provide local and national information on the quality of health and care services from the perspective of those using them. They allow local health and care providers to compare with other areas of Scotland and to track progress in improving the experiences of people using their services.

Information about the other national care experience surveys is available at https://www2.gov.scot/Topics/Statistics/Browse/Health/careexperience

The survey programme supports the three quality ambitions of the 2020 Vision^[1] - Safe, Effective, Person-centred - by providing a basis for the measurement of quality as experienced by service users across Scotland. In particular the surveys support the person-centred quality ambition which is focused on ensuring that care is responsive to people’s individual preferences, needs and values.

This survey asks about peoples’ experiences of accessing and using their GP Practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities.

The survey is run in partnership by the Scottish Government and Public Health Scotland (a new organisation from 1^st April 2020, previously Information Services Division (ISD), part of NHS National Services Scotland). Both the Scottish Government and Public Health Scotland are involved in the planning and organisation of the survey, as well as analysing and reporting on the survey responses.

National results, as well as individual results for NHS Boards, Health and Social Care Partnerships, GP Clusters and GP Practices, were published on 13th October 2020.