Health and Care Experience Survey 2021 to 2022: national results

1. Key Findings

Over 130,000 individuals registered with a GP practice in Scotland responded to the 2021/22 Health and Care Experience Survey, giving an overall response rate of 24%. The survey asked about people's experiences, during the previous 12 months, of accessing and using their GP practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities. The main results from the 2021/22 survey, compared to the 2019/20 survey, are:

The GP Practice

• Overall Care provided by GP practice
  • 67% positive
  • 12% down
• Easy to contact GP practice in the way that they want to
  • 75% positive
  • 10% down
• If they need to see or speak to a doctor / nurse quite urgently, seen within 2 working days
  • 85% positive
  • 1% down

Recent Treatment or Advice from the GP Practice

• Received most of their treatment or advice from a doctor
  • 68% respondents
  • 6% down
• Received most of their treatment or advice from a nurse
  • 24% respondents
  • 4% up
• Received a face to face appointment at their GP practice
  • 37% respondents
  • 49% down
• Received a telephone appointment with their GP practice
  • 57% respondents
  • 46% up

Out of Hours Care

• Overall experience of care received from an NHS service when GP practice was closed
  • 67% positive
  • 12% down

Care, Support and Help with Everyday Living

• Overall experience of help, care or support with everyday living
  • 62% positive
  • 7% down
• Treated with compassion and understanding
  • 70% positive
  • 6% down

Experiences of Carers

• Look after or provide regular help or support to others
  • 18% respondents
  • 4% up
• Feel supported to continue care
  • 30% positive
  • 5% down