Health and Care Experience Survey 2021 to 2022: technical report
This report provides information on the technical aspects of the 2021/22 Health and Care Experience Survey, including development, implementation, analysis and reporting.
Annex B: Per cent Positive and Negative Responses
Table A1 shows which responses were classed as positive and negative. Answers such as 'neither agree nor disagree' and 'fair' were treated as neutral. Other answers such as 'can't remember / don't know' and 'not relevant' were excluded from the analysis.
Table A1 also shows how many respondents there were nationally for each of the per cent positive questions.
Question Number | Topic | Question Text | High positive values | Low positive values | Neutral values | Negative values | Excluded values | Number of responses analysed |
---|---|---|---|---|---|---|---|---|
3 | GP Practice | How easy is it for you to contact your GP practice in the way that you want? | 1 | 2 | - | 3 | - | 102,260 |
4 | GP Practice | If you ask to make an appointment with a doctor 3 or more working days in advance, does your GP practice allow you to? | 1 | - | - | 2 | 3 | 66,222 |
5 | GP Practice | The last time you needed to see or speak to a doctor or nurse from your GP practice quite urgently, how long did you wait? | 1 | 2 | - | 3 | 4 | 101,950 |
9a | GP Practice | The quality of information provided by the receptionist? | 1 | 2 | 3 | 4, 5 | 6 | 94,122 |
9b | GP Practice | The arrangements for getting to see a doctor? | 1 | 2 | 3 | 4, 5 | 6 | 94,344 |
9c | GP Practice | The arrangements for getting to see a nurse? | 1 | 2 | 3 | 4, 5 | 6 | 67,446 |
9d | GP Practice | The arrangements for getting to see a Pharmacist / Chemist? | 1 | 2 | 3 | 4, 5 | 6 | 44,044 |
9e | GP Practice | The arrangements for getting to see a Physiotherapist? | 1 | 2 | 3 | 4, 5 | 6 | 19,118 |
9f | GP Practice | The arrangements for getting to see a Mental Health Professional? | 1 | 2 | 3 | 4, 5 | 6 | 14,309 |
9g | GP Practice | The arrangements for getting to see a Another Healthcare Professional? | 1 | 2 | 3 | 4, 5 | 6 | 16,624 |
10 | GP Practice | Overall, how would you rate the care provided by your GP practice? | 1 | 2 | 3 | 4, 5 | - | 101,564 |
13a | GP Practice | I was given the opportunity to involve the people that matter to me. | 1 | 2 | 3 | 4, 5 | - | 64,504 |
13b | GP Practice | I was listened to. | 1 | 2 | 3 | 4, 5 | - | 89,292 |
13c | GP Practice | I was given enough time | 1 | 2 | 3 | 4, 5 | - | 86,920 |
13d | GP Practice | I was treated with compassion and understanding. | 1 | 2 | 3 | 4, 5 | - | 88,153 |
13e | GP Practice | I knew the healthcare professional well | 1 | 2 | 3 | 4, 5 | - | 80,215 |
13f | GP Practice | I had a chance to ask about the benefits and risks of the treatment | 1 | 2 | 3 | 4, 5 | - | 77,021 |
13g | GP Practice | I was able to ask questions if I wanted to | 1 | 2 | 3 | 4, 5 | - | 88,949 |
13h | GP Practice | I understood the information I was given | 1 | 2 | 3 | 4, 5 | - | 89,559 |
13i | GP Practice | The health professional checked I understood what I had been told | 1 | 2 | 3 | 4, 5 | - | 84,778 |
13j | GP Practice | Staff helped me to feel in control of my treatment/care | 1 | 2 | 3 | 4, 5 | - | 77,106 |
13k | GP Practice | I was involved in decisions about my care and treatment | 1 | 2 | 3 | 4, 5 | - | 78,770 |
13l | GP Practice | I felt able to make an informed choice about my treatment and care | 1 | 2 | 3 | 4, 5 | - | 79,040 |
26a | OOH | I was listened to | 1 | 2 | 3 | 4, 5 | - | 16,200 |
26b | OOH | I was given enough time | 1 | 2 | 3 | 4, 5 | - | 15,689 |
26c | OOH | I was treated with compassion and understanding | 1 | 2 | 3 | 4, 5 | - | 15,820 |
26d | OOH | I was given the opportunity to involve the people that matter to me | 1 | 2 | 3 | 4, 5 | - | 13,920 |
26e | OOH | I understood the information I was given | 1 | 2 | 3 | 4, 5 | - | 15,907 |
26f | OOH | I was able to ask questions if I wanted to | 1 | 2 | 3 | 4, 5 | - | 15,798 |
26g | OOH | Staff helped me to feel in control of my treatment/care | 1 | 2 | 3 | 4, 5 | - | 15,056 |
26h | OOH | My treatment/care was well coordinated | 1 | 2 | 3 | 4, 5 | - | 15,308 |
27 | OOH | Overall, how would you rate the care you experienced from this service? | 1 | 2 | 3 | 4, 5 | - | 16,755 |
32a | Social Care | I was aware of the help, care and support options available to me | 1 | 2 | 3 | 4, 5 | - | 11,029 |
32b | Social Care | I had a say in how my help, care or support was provided | 1 | 2 | 3 | 4, 5 | - | 9,917 |
32c | Social Care | People took account of the things that matter to me | 1 | 2 | 3 | 4, 5 | - | 9,818 |
32d | Social Care | I was treated with compassion and understanding | 1 | 2 | 3 | 4, 5 | - | 10,087 |
32e | Social Care | I felt safe | 1 | 2 | 3 | 4, 5 | - | 9,813 |
32f | Social Care | I was supported to live as independently as possible | 1 | 2 | 3 | 4, 5 | - | 9,647 |
32g | Social Care | My health, support and care services seemed to be well coordinated | 1 | 2 | 3 | 4, 5 | - | 9,649 |
32h | Social Care | The help, care or support improved or maintained my quality of life | 1 | 2 | 3 | 4, 5 | - | 9,745 |
33 | Social Care | Overall, how would you rate your help, care or support services? Please exclude the care and help you get from friends and family. | 1 | 2 | 3 | 4, 5 | - | 10,899 |
38a | Social Care | I have a good balance between caring and other things in my life | 1 | 2 | 3 | 4, 5 | - | 21,614 |
38b | Social Care | Caring has had a negative impact on my health and wellbeing | 5 | 4 | 3 | 1, 2 | - | 20,404 |
38c | Social Care | I have a say in services provided for the person(s) I look after | 1 | 2 | 3 | 4, 5 | - | 18,704 |
38d | Social Care | Local services are well coordinated for the person(s) I look aftercoordinated | 1 | 2 | 3 | 4, 5 | - | 18,486 |
38e | Social Care | I feel supported to continue caring | 1 | 2 | 3 | 4, 5 | - | 18,910 |
39 | About You | In general, how well do you feel that you are able to look after your own health? | 1 | 2 | 3, 4 | - | 128,609 |
Contact
Email: patientexperience@gov.scot
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