Health and Care Experience Survey 2023/24: National Results

Key Points

Over 107,000 people registered with a General Practice in Scotland responded to the survey, giving an overall response rate of 20%.

Experience of General Practice and Out of Hours healthcare:

• 69% of people rated their overall experience of their General Practice as good or excellent: this is a slight increase since the last survey in 2021/22 (67%), but it is lower than the survey prior to that in 2019/20 (79%).
• 84% of people who needed to see or speak to a doctor / nurse quite urgently were seen within 2 working days: this is slightly lower than in 2021/22 (85%) and in 2019/20 (86%).
• 62% received face-to-face appointments at the General Practice: this is a large increase from 2021/22 (37%), but it is lower than in 2019/20 (87%).
• 73% of people rated their overall experience of Out of Hours healthcare as good or excellent: this is higher than in 2021/22 (67%), but it is lower than in 2019/20 (79%).

Experience of help, care and support:

• 63% of people rated their help, care or support services as good or excellent.
• 64% felt they were supported to live as independently as possible.
• 53% felt they had a say in how their help, care or support was provided.

Comparisons over time for the help, care and support section are not presented in this publication due to changes in the opening question to this section, which results in a different cohort of people answering this section when compared to previous years.

Experience of caring responsibilities:

• 62% of carers feel they have a good balance between caring and other things in their life: this is slightly lower than in 2021/22 (63%) and 2019/20 (64%).
• 31% of people felt supported to continue caring: a slight increase compared to 2021/22 (30%), but lower than 2019/20 (34%).