My Health, My Care, My Home - healthcare framework for adults living in care homes: summary

What We've Heard

Our programme of engagement, most of which took place online between November 2021 and April 2022, involved the following:

• 29 engagement events
• With 674 stakeholders invited to participate, including 44 residents and families
• 6 focus groups
• An online survey which generated 508 responses, and
• 73 good practice returns from Health Boards across the country

Whilst the opportunity for face-to-face engagement was limited by the Omicron wave of the COVID-19 pandemic, it was possible to engage directly with 25 people living in care homes. People were encouraged to share their views on living in the care home, and their experiences of accessing healthcare.

We also engaged directly with 19 family members. However, many stakeholders attending other engagement sessions in a professional capacity also gave views on their personal experiences of family members living in care homes.

We have also used social media, surveys and focus groups to hear from a wide range of stakeholders. These included care home providers and staff, the Care Inspectorate, Healthcare Improvement Scotland (HIS), the 'third' and independent sector and numerous other professionals from across the system who plan, provide and deliver care.

All the various comments, stories, experiences, opinions and suggestions from our engagement activities have been used to shape the framework and inform its recommendations. Engagement is not a one-off exercise and must continue as we start implementing the various recommendations within this report. More information on implementation can be found in the 'Making This Happen' section.