Health and social care - everyone matters pulse survey: national report 2020
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.
Appendix 1: Everyone Matters Pulse Survey Questionnaire
Introduction
NHSScotland is committed to improving patient and public experience through enhancing our staff experience.
COVID-19 has changed our lives and placed exceptional demands on everyone working in health and social care. Your health and well-being is important. This survey is designed to better understand how you are feeling now and to find out about your experiences over recent months, both in the workplace and beyond. With your results, we hope to be better able to support you now and in the future.
This is an anonymous survey and responses will be collated to produce a directorate report. All answers collected will be treated with the utmost confidentiality and cannot be linked to any respondent. It will take about 10 minutes to complete.
The first section covers your overall well-being and the second section covers your experiences at workover the last 6 months (the 'COVID period').
Thank you for your time and co-operation.
You look after us, so we'll look after you – see what's available on the National Wellbeing Hub www.promis.scot
Your well-being
The following four questions are about your feelings on aspects of your life. There are no right or wrong answers. For each of these questions please give an answer on a scale of 0 to 10, where 0 is "not at all" and 10 is "completely".
| Not at all | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Completely |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Not at all | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Completely |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Not at all | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Completely |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Not at all | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | Completely |
|---|---|---|---|---|---|---|---|---|---|---|---|
The National Wellbeing Hub www.promis.scot and National Wellbeing Helpline For Staff 0800 1114191 are there to support all health and social care staff.
24 hour / emergency services: Samaritans call free on 116 123 / https://www.samaritans.org/
Your experience at work over the last 6 months (the 'COVID period')
Please answer this question based on your experience during the COVID Period. By this we mean the time that you have been impacted by the pandemic based on your experiences at work. For many people that will be from March 2020, but for some it may be earlier or later than that.
| Strongly Agree | Agree | Slightly Agree | Slightly Disagree | Disagree | Strongly Disagree | |
|---|---|---|---|---|---|---|
| I feel my direct line manager cares about my health and well-being. Please base your answer on the person who has line-managed you through the majority of the COVID period (this may not be your usual line manager) | ||||||
| I feel my organisation cares about my health and well-being. Please base your answer on the Board/Directorate you have been working in for the majority of the COVID period | ||||||
| I am treated with dignity and respect as an individual at work | ||||||
| I am treated fairly and consistently at work | ||||||
| My work gives me a sense of achievement | ||||||
| I get the help and support I need from other teams and services within the organisation to do my job | ||||||
| I feel appreciated for the work I do | ||||||
| I would recommend my organisation as a good place to work |
| Very Poor Experience |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
Very Good Experience |
|
| Overall, working within my organisation is a ..... |
You look after us, so we'll look after you – see what's available on the National Wellbeing Hub www.promis.scot
Thinking about your experiences of work over the last 6 months, what are you currently most worried about?
Thinking about your experiences of work over the last 6 months, what is most supporting your well-being?
In the last 6 months, have you experienced change either in your job role or the environment you work in?
Yes
No
Which of the following have changed for you? (Select all that apply)
- Working from home more than usual
- Working at a different location (e.g. different hospital, care home etc.)
- Reassigned to a different team
- Reassigned to a different directorate
- Reassigned to a different board
- Reassigned to a different role, but still in the same team
- Shielding at home (because I or other household members are clinically vulnerable)
- Staying away from home to protect my family
- Preschool children at home
- School age children at home
- Care responsibilities for another member of the household
- Loss of a friend or relative
- I have tested positive for COVID
- I have experienced physical or mental ill health (non-COVID)
- I have been furloughed
- Other household members furloughed
- Worsening of financial situation (e.g. household member job loss or reduced hours)
- Providing support for vulnerable relative (living elsewhere)
- Other (please specify)
Staff Grouping
Which staff group do you belong to? (please select the group that reflects your main role)
NHSScotland Employees
Local Authority Employees
Which staff group do you belong to? (NHSScotland staff only)
Administrative Services (Finance, HR, IT, call handler, office and patient services)
Allied Health Profession
Ambulance Services
Doctors and Dentists in Training (Doctors & Dentists in Training)
Health Science Services
Medical and Dental
Medical and Dental Support (Salaried GP, physician's assistant, theatre services, operating dept, dental technician, hygienist, dental & orthodontist therapist, oral health)
Nursing and Midwifery
Other Therapeutic (Optometry, pharmacy, psychology, genetic counselling)
Personal and Social Care
Senior Managers (Executive grades, senior manager pay band)
Support Services (Catering, domestic, portering, estates and facilities, security, laundry, transport, sterile services)
Which staff group do you belong to? (Local Authority only)
Adult Services
Business Services (Business Improvement, Support Services, Information Systems, Finance and Administration)
Children's Services
Criminal Justice
Older People Services
Senior Managers
Strategic Development
About you
As employers we are committed to ensuring all staff are treated fairly. It is important therefore for us to understand how the pandemic has impacted everyone in our organisations. This section helps your employer to look for any trends or patterns which might be cause for concern. Your response will not be tracked back to you. You can choose to answer all of these questions or only some of them.
What is your Gender Identity?
Male
Female
Non-binary
Prefer not to answer
Do you identify as trans?
Yes
No
Prefer not to answer
What is your age?
16-20 Years
21-30 years
31-40 years
41-50 years
51-65 years
Over 65 years
Prefer not to answer
Which of the following options best describes how you think of yourself?
Bisexual
Gay / Lesbian
Heterosexual / Straight
Prefer to self-describe (please specify)
Prefer not to answer
How would you describe your religious identity?
Buddhist
Church of Scotland
Hindu
Jewish
Muslim
Pagan
Other Christian (please specify)
Prefer not to answer
Roman Catholic
Sikh
None
Other religion (please specify)
Prefer not to answer
Which best describes your ethnic group or background?
African
African, African Scottish, African British
Other
Arab, Arab Scottish, Arab British
Asian, Asian Scottish or Asian British
Bangladeshi, Bangladeshi Scottish, Bangladeshi British
Chinese, Chinese Scottish, Chinese British
Indian, Indian Scottish, Indian British
Pakistani, Pakistani Scottish, Pakistani British
Other
Caribbean or Black
Black, Black British, Black Scottish
Caribbean, Caribbean Scottish, Caribbean British
Other
Mixed or Multiple Ethnic Group
Any mixed or multiple ethnic group
White
Gypsy/ Traveller
Irish
Other
Other British
Polish
Scottish
Other Ethnic Group
Prefer not to answer
Disability: The Equality Act 2010 describes a disabled person as: '...anyone who has a physical, sensory or mental impairment, which has a substantial and long term adverse effect on their ability to carry out normal day-to-day activities'.
Do you consider yourself to be disabled within the definition of the Equality Act 2010?
Yes
No
Prefer not to answer
NHSScotland would like to thank you for taking the time to complete the survey. Your responses are anonymous and none of the answers you have given can be linked to you personally.
Please remember the National Wellbeing Hub www.promis.scot has a range of resources to support physical and mental health. The Hub is regularly updated to support staff well-being.
2 4 hour / emergency services: Samaritans call free on 116 123 / https://www.samaritans.org/
Contact
Email: suzanne.thomas@gov.scot
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