Health and social care - everyone matters pulse survey: national report 2020
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.
Appendix 3: Sample and Response Rate Data
The table below contains details of response rates by method for each Board. The 'Sent surveys' figures include the 28,100 Health and Social Care Partnership staff invited to take part in the Pulse Survey.
| Sent surveys | Responses | Response rates | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Paper | SMS | Total | Paper | SMS | Total | Paper | SMS | Total | ||||
| Health and Social Care | 170,190 | 22,747 | 3,847 | 196,784 | 78,815 | 3,936 | 905 | 83,656 | 46% | 17% | 24% | 43% |
| Healthcare Improvement Scotland | 559 | 0 | 0 | 559 | 444 | 0 | 0 | 444 | 79% | 79% | ||
| NHS 24 | 1,902 | * | * | 1,906 | * | 0 | * | 1,077 | 57% | 0% | 100% | 57% |
| NHS Ayrshire & Arran | 11,602 | 1,791 | 12 | 13,405 | 6,233 | 384 | 8 | 6,625 | 54% | 21% | 67% | 49% |
| NHS Borders | 3,187 | 324 | 0 | 3,511 | 1,314 | 82 | 0 | 1,396 | 41% | 25% | 40% | |
| NHS Dumfries & Galloway | 4,779 | 235 | 40 | 5,054 | 2,655 | 57 | 20 | 2,732 | 55% | 24% | 50% | 54% |
| NHS Education for Scotland | 1,370 | 0 | 0 | 1,370 | 814 | 0 | 0 | 814 | 59% | 59% | ||
| NHS Fife | 9,696 | 766 | 0 | 10,462 | 3,891 | 140 | 0 | 4,031 | 40% | 18% | 39% | |
| NHS Forth Valley | 7,620 | 388 | 278 | 8,286 | 3,427 | 65 | 56 | 3,548 | 45% | 17% | 20% | 43% |
| NHS Golden Jubilee | 1,815 | 111 | 0 | 1,926 | 805 | 39 | 0 | 844 | 44% | 35% | 44% | |
| NHS Grampian | 16,175 | 2,816 | 31 | 19,022 | 7,277 | * | * | 7,977 | 45% | 25% | 6% | 42% |
| NHS Greater Glasgow & Clyde | 39,473 | 6,938 | 1,081 | 47,492 | 16,979 | 660 | 424 | 18,063 | 43% | 10% | 39% | 38% |
| NHS Highland | 9,184 | 1,539 | 52 | 10,775 | 4,106 | 181 | 20 | 4,307 | 45% | 12% | 38% | 40% |
| NHS Lanarkshire | 11,478 | 1,917 | 2,262 | 15,657 | 5,875 | 610 | 326 | 6,811 | 51% | 32% | 14% | 44% |
| NHS Lothian | 24,552 | 4,237 | 60 | 28,849 | 11,267 | 793 | 37 | 12,097 | 46% | 19% | 62% | 42% |
| NHS National Services Scotland | 3,062 | 6 | 0 | 3,068 | 2,001 | 0 | 0 | 2,001 | 65% | 0% | 65% | |
| NHS Orkney | 1,230 | 458 | 0 | 1,688 | 579 | 100 | 0 | 679 | 47% | 22% | 40% | |
| NHS Shetland | 1,470 | 55 | 0 | 1,525 | 689 | 13 | 0 | 702 | 47% | 24% | 46% | |
| NHS Tayside | 13,485 | 968 | 28 | 14,481 | 5,787 | 102 | 9 | 5,898 | 43% | 11% | 32% | 41% |
| NHS Western Isles | 857 | 153 | 0 | 1,010 | 506 | 6 | 0 | 512 | 59% | 4% | 51% | |
| Public Health Scotland | 1,049 | 0 | 0 | 1,049 | 772 | 0 | 0 | 772 | 74% | 74% | ||
| Scottish Ambulance Service | 4,986 | 30 | 0 | 5,016 | * | * | 0 | 2,003 | 40% | 3% | 40% | |
| The State Hospital | 659 | * | * | 673 | 317 | * | * | 323 | 48% | 38% | 100% | 48% |
Note: * denotes suppression of values where numbers are small, to protect confidentiality
Appendix 3: Notes on Response Rate Data
Surveys Sent
There are three Boards that have notable increases in the volume of staff being sent the survey:
- NHS Orkney, up from 741 in 2019 to 1,688 in 2020 (up 66%), primarily through inclusion of the HSCP for the first time.
- NHS Education for Scotland up from 815 in 2019, to 1,370 in 2020 (up 68%), from the addition of Doctors and Dentists in Training who were not previously included.
- NHS Forth Valley up from 6,398 in 2019, to 8,286 in 2020 (up 19%) as a direct result of including the Falkirk HSCP in the survey.
Paper Surveys
12% of Everyone Matters Pulse Surveys were distributed on paper. This is a reduction from 14% of the 2019 iMatter surveys. In volume terms this is a reduction in paper surveys of 11% (from 25,464 in 2019 to 22,747 in 2020).
- Three Boards distributed no paper surveys (Healthcare Improvement Scotland, NHS Education for Scotland, and Public Health Scotland).
- NHS Fife more than halved the volume of paper surveys distributed, from 1,641 in 2019, to 766 in 2020.
- NHS Borders, NHS Dumfries & Galloway, and the Scottish Ambulance Service all reduced the volume of paper surveys distributed by over 30%.
- In contrast NHS Orkney increased from 5 paper surveys in 2019 to 458 in 2020, an increase from 1% of the total in 2019 to 37% in 2020. As noted above this is primarily through inclusion of the HSCP for the first time.
The charts following highlight the considerable difference in response rates across the 14 Geographic and 2 National Boards using paper surveys in measurable volumes.
Among those issuing a large volume of paper surveys, NHS Golden Jubilee has the highest response rate (35%), and NHS Lanarkshire achieved a 32% response rate for their paper surveys.
NHS Tayside (11%) and NHS Highlands (12%) achieve low response rates to their paper surveys, Though NHS Tayside confirm that response rates are not dissimilar to those achieved in the 2017 Dignity at Work Survey.
NHS 24, The State Hospital and NHS National Services Scotland issued only a very small number of paper surveys and so are not included in this analysis.
Appendix 3: Paper Response Rates
Appendix 3: Response Rates in 2020 compared to 2019
Contact
Email: suzanne.thomas@gov.scot
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