Health and social care - everyone matters pulse survey: national report 2020
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care during the initial COVID-19 period.
Appendix 7: Open Question Analysis: Support
Open responses to the question "Thinking about your experiences of work over the last 6 months, what is most supporting your well-being?" have been classified into themes using a semi-automated process. A sample of staff responses were manually reviewed and an initial grouping and themes framework developed. The automated process then assigns each response to one or more of those groupings, by searching for individual words or phrases. The results of this process have then been manually reviewed and groupings/themes adjusted in order develop the final themes as illustrated below:
As an automated process it is possible that a minority of comments have been incorrectly assigned. For example where a member of staff references a worry within the support question, or where the words used are either different to those used by others or are misspelt (frequent miss-spellings are included within the definitions).
Work-Related
| Group | Themes | Illustration of topics, words and phrases included |
|---|---|---|
| Team | Team | Team People I work with |
| Colleagues | Colleagues, workmates, co-workers, peers | |
| Leadership | Line Manager | Line manager, manager, boss, supervisor etc. Named roles e.g. charge nurse, clinical lead etc. |
| Senior Management/Organisation | Organisation, Senior leadership, directors etc. |
|
| Communications | Communication, information sharing | |
| Working Arrangements | Working from home | Working from home, home working, remote working |
| Flexible working/ Work-life balance | Flexi, flexible working, work-life balance | |
| MS Teams and technology | MS Teams, Microsoft, Office 365 Virtual meetings, Zoom etc. |
|
| Going to the workplace | Office, hospital, clinic, going to work | |
| Being able to work | Being able/continuing to work Being paid/having an income, work as source well-being support |
|
| PPE | PPE, masks, protective equipment Infection control, cleanliness Testing | |
| Patients | Supporting Patients | Patients, clients, residents, patient families |
| Nothing at work | Nothing, nothing at work | |
| Other |
Personal
| Groups | Themes | Illustration of topics, words and phrases included |
|---|---|---|
| Family & Friends | Family | Family Individual family members – partner, wife, husband, parent, child, siblings etc. |
| Friends | Friend Mates Friendship | |
| Hobbies | Pets | Pets including individual animals, dogs, cats etc. |
| Exercise & Relaxation | Exercise including individual activities, walking, running etc. Sports Fitness activities Gardening Food & diet | |
| Help & Support | Self-help | Meditation, relaxation techniques Inner strength, mental attitude Faith Personal resilience, myself |
| Professional Help | Counselling Medication Well-being hub, occupational health etc. | |
| Government Guidance | Shielding | Shielding |
| Adhering to Guidance | Advice, guidance, following rules |
Contact
Email: suzanne.thomas@gov.scot
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