Health and social care - everyone matters pulse survey: national report 2020

Overall Experience

There are two measures in the Everyone Matters Pulse Survey 2020 of staff's overall opinion:

• Overall experience of working in the organisation
• Recommendation of the organisation as a good place to work

Overall Experience 

Staff's overall experience of working in their organisation is good, with 61% of staff rating their experience as very high or high.

Note: Rounding of data can lead to differences of +/- 1 on some totals throughout this report.

Comparison to iMatter

In the 2020 Everyone Matters Pulse Survey the overall experience question was asked using a scale of 1 (very poor experience) to 10 (very good experience). Previously iMatter has used an 11 point scale from 0 (very poor experience), through to 10 (very good experience). Therefore, direct comparison of absolute scores cannot be made. 

The iMatter results for this question for 2019 and 2018 are shown for reference only.

iMatter

	0	1	2	3	4	5	6	7	8	9	10	Mean
2019	1%	1%	1%	3%	5%	13%	13%	23%	19%	11%	11%	6.89
2018	1%	1%	2%	4%	5%	12%	13%	22%	20%	10%	10%	6.79

Individual Boards

The charts following show the overall experience scores for each individual Geographic and National Board.

NHS Shetland and NHS Grampian are the highest scoring Geographic Boards.

Among the National Boards, four score higher than all Geographic Boards.

Scottish Ambulance Service has the lowest score of all Boards.

Recommendation

The majority of Health and Social Care staff would recommend their organisation as a good place to work. The score has declined by 1 point from 2019.

Notes: 

• Details of how iMatter questions are scored and reported are contained in Appendix 5.
• Whist the Everyone Matters Pulse Survey 2020 was different in content to iMatter 2019, it is reasonable to draw some comparisons between equivalent questions within the two data sets.

Individual Boards

The charts following show the recommendation scores for each individual Geographic and National Board.

NHS Shetland and NHS Grampian are the highest scoring Geographic Boards.

Four National Boards have higher recommendation scores than all Geographic Boards:

• NHS Education for Scotland
• NHS Healthcare Improvement Scotland
• NHS National Services Scotland
• Public Health Scotland

Scottish Ambulance Service is the Board with the lowest score. The State Hospital also scores lower than all Geographic Boards for staff recommendation of their organisation as a good place to work.