Publication - Corporate report
Health and social care staff experience: report 2019
Independent report by Webropol providing detailed information and analysis of staff experience in Health and Social Care.
Appendix 8: Mapping Staff Governance Standard
| iMatter Staff Experience Components | iMatter Questions | KSF* |
|---|---|---|
| SG1: Well Informed | ||
| Visible & Consistent Leadership | My direct line manager is sufficiently approachable. I feel senior managers are responsible for the wider organisation and are sufficiently visible. | C1 |
| Sense of Vision, Purpose & Values | I understand how my role contributes to the goals of the organisation. | C1 |
| Role Clarity | I am clear what my duties and responsibilities are. | C2 |
| Clear, Appropriate & Timeously Communication | I get the information I need to do my job well. | C1 |
| SG2: Appropriately Trained & Developed | ||
| Learning & Growth | I am given the time and resources to support my learning and growth. | C2 |
| Performance Development & Review | I get enough helpful feedback on how well I do my work. | C2 |
| Access to Time & Resources | I have sufficient support to do my job well. | C2 |
| Recognition & Rewards | I feel appreciated for the work I do. | C2 |
| SG3: Involved in Decisions | ||
| Confidence & Trust in Management | I have confidence and trust in my direct line manager. I have confidence and trust in senior managers responsible for the wider organisation. | C6 |
| Listened to & Acted Upon | I am confident my ideas and suggestions are listened to. I am confident my ideas and suggestions are acted upon. | C4 |
| Partnership Working | I feel involved in decisions relating to my organisation. | C4 |
| Empowered to Influence | I feel involved in decisions relating to my job. I feel involved in decisions relating to my team. | C4 |
| SG4: Treated Fairly & Consistently, with Dignity & Respect, in an Environment where Diversity is Valued | ||
| Valued as an Individual | I am treated with dignity and respect as an individual. | C8 |
| Effective Team Working | My team works well together. | C5 |
| Consistent Application of Employment Policy & Procedures | I am treated fairly and consistently. | C6 |
| Performance Management | I am confident performance is managed well within my team. I am confident performance is managed well within my organisation. | C5 |
| SG5: Provided with a Continuously Improving and Safe Working Environment, Promoting the Health and Wellbeing of Staff, Patients and the Wider Community | ||
| Appropriate Behaviours & Supportive Relationships | I get the help and support I need from other teams and services within the organisation to do my job. | C6 |
| Job Satisfaction | My work gives me a sense of achievement. | C5 |
| Assessing Risk & Monitoring Work Stress & Workload | I feel my direct line manager cares about my health & wellbeing. | C3 |
| Health & Wellbeing Support | I feel my organisation cares about my health & wellbeing. | C3 |
* KSF – Agenda for Change Knowledge Skills Framework
Contact
Email: alison.carmichael@gov.scot
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