Overall Experience and Recommendation

Overall Experience

The overall experience question has improved by 0.1 points from 2021 to 6.9 this year. This is the same score as seen in 2019.

Almost a quarter of staff (23%) score their overall experience 9 or 10 out of 10. 13% of staff rate their experience as 4 or less out of 10.

There has been little change in the distribution of scores in 2022 from 2021.12% of staff score their experience 10 out of 10, up 1 pp from 2021. 20% of staff score their experience 8 out of 10, up from 19% in 2021.

The chart following shows the Overall Experience score for each Board and how it has changed from 2021. NHS Education for Scotland has the highest Overall Experience score and Scottish Ambulance Service the lowest. Most Boards have increased their Overall Experience score from 2021. Only NHS Western Isles and Public Health Scotland have declined from last year.

Overall, Local Authority staff score their overall experience higher (7.1) than NHSScotland staff (6.9).

Within both employers there are then notable differences by job role. In both cases the Senior Managers have the highest satisfaction. Local Authority Senior Managers score 0.3 higher than in 2021. Among NHSScotland staff it is Ambulance Services that have the lowest scores. However, this has increased by 0.3 from the 2021 score. Among Local Authority staff it is those who work in Older People Services who score lowest.

Recommendation

Within the iMatter questionnaire there are two statements that relate to recommendation:

• I would recommend my organisation as a good place to work
• I would recommend my team as a good one to be a part of

Both measures have improved by one point over 2021. Over half (57%) of staff agree strongly or agree (Strive & Celebrate) that they would recommend their organisation as a good place to work. This is an increase of 1 percentage point over 2021. 78% of staff agree they would recommend their team as a good one to be a part of. This is up 2 percentage points from last year.

However, 10% of staff disagree or disagree strongly (Focus to Improve) that their organisation is a good place to work. This is the same percentage as 2021.

The team from Children and Young Peoples Occupational Therapy Service in NHS Fife’s Health and Social Care Partnership have adopted “Joy@Work” to provide support for staff in the team, that is resulting in an increase in an internal measure of recommendation:

A clear action plan has been developed around Staff Wellbeing, Communication and Decision Making and Collaborative Learning.

Improvement is being seen in and staff feedback is very positive:

“A great place to work, where we feel valued and respected. We make a difference to the lives of the population we serve and have pride and satisfaction in our jobs.”

iMatter Fife Children & Young People’s Occupational Therapy Service

Patient Services

Illustrating the link between iMatter and patient care the survey asks staff to say whether they ‘would be happy for a friend or relative to access services within my organisation’. This measure remains unchanged from 2021 at a score of 77.

65% of staff agree or agree strongly (Strive & Celebrate) with the statement and only 7% disagree or disagree strongly (Focus to Improve).

Views have remained relatively unchanged across all staff groupings, with Ambulance Services the least positive and Senior Managers the most positive.

Staff Governance Standards – Components

Staff Governance is a key component of the governance framework used to monitor and manage the performance of NHS Scotland organisations. Staff Governance considers both how effectively staff are managed and also how staff feel they are managed. The standard was underpinned in legislation in 2004 and its component strands as shown below continue to be monitored, both locally and nationally.