Health and social care staff experience survey 2022

Experience as an Individual

Results are aggregated for each question presented under the heading ‘As an Individual’.

The highest score (87) is for staff clarity around their duties and responsibilities. The second highest is staff feeling that they are treated with dignity and respect. Involvement in decisions, feeling suggestions are acted on and getting the information needed to their job well.

All components within Experience as an Individual have increased from 2021 by either 1 or 2 points. All scores are now at or above those seen in 2019, before the COVID-19 pandemic.

Board level data is shown in Appendix 15.

The challenges faced particularly by new or temporary staff are acknowledged and addressed by the NHS Dumfries and Galloway Ward 3 Acute Directorate. Alongside their ward feedback board for ‘What We Do Well’ and “What Could Be Even Better’ the team took action to better support new joiners.

“We felt it was important to us and would be helpful to new staff coming into the ward if we had a 'Welcome Sheet' which shared what was important to us as a team in how we worked on shift, roles, responsibilities and expectations of everyone on the ward. We hope this helps us continue to be a great team to be part of and supports new staff feel welcome and confident coming into the team.”

iMatter NHS DG Ward B3

Staff Groupings

Local Authority staff score two points higher than NHSScotland staff on two of the components:

• I get enough helpful feedback on how well I do my work (76 vs 74)
• My work gives me a sense of achievement (82 vs 80)

Within NHSScotland staff there are some quite considerable differences in scores between the staff groupings. Full details are contained in Appendix 16.

Senior Management typically score highest with much higher scores than other staff groupings for:

• I feel involved in decisions relating to my job
• I am confident my ideas and suggestions are listened to
• I am confident my ideas and suggestion are acted upon
• I get enough helpful feedback on how well I do my work
• I feel appreciated for the work I do

Ambulance Service staff score lowest on all components. The components that the opinions of these staff are furthest below other staff groupings are:

• I have sufficient support to do my job well
• I get enough helpful feedback on how well I do my work
• I am confident my ideas and suggestion are acted upon
• I am confident my ideas and suggestions are listened to

Staff groupings within Local Authority staff score more similarly across the components of Experience as an Individual. Senior Managers tend to have the highest scores and Older People Services the lowest. Again, full details are included within Appendix 16.

Impact of Change

The following chart illustrates how staff who have experienced change (41% of staff taking part in iMatter) score considerably lower than staff who have not experienced change (57%) on all Experience as an Individual components.