Health and social care staff experience survey 2022
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2022
Team Results
EEI Score Distribution across Teams
Across the whole of Health and Social Care the distribution of teams across each of the score bands is as shown below. 75% of teams that received a report score in Strive to Celebrate (67-100). Across the whole of Health and Social Care there are only 22 teams that have an EEI score of 33 or less (less than 1% of all teams). Teams with 4 or less staff and a response rate of below 100% did not receive a report.
| EEI Score | Number of Teams | Percentage of Teams |
|---|---|---|
| Strive & Celebrate (67-100) | 11,686 | 75% |
| Monitor to Further Improve (51-66) | 1,824 | 12% |
| Improve to Monitor (34-50) | 203 | 1% |
| Focus to Improve (0-33) | 22 | <1% |
| No Report | 1,829 | 12% |
| Total Health and Social Care | 15,564 | 100% |
The distribution of scores varies across Boards. Those with higher EEI scores overall have more teams scoring in Strive & Celebrate. All teams in Healthcare Improvement Scotland and NHS Education for Scotland that received a report scored within ‘Strive & Celebrate’. Scottish Ambulance Service has the greatest proportion of teams score in ‘Improve to Monitor’ (6%).
| EEI Score | Strive & Celebrate (67-100) | Monitor to Further Improve (51-66) | Improve to Monitor (34-50) | Focus to Improve (0-33) | No Report |
|---|---|---|---|---|---|
| Health and Social Care | 75% | 12% | 1% | <1% | 12% |
| National Boards (Patient-facing) | |||||
| NHS Golden Jubilee | 74% | 14% | 1% | 0% | 11% |
| NHS 24 | 69% | 9% | 1% | <1% | 20% |
| Scottish Ambulance Service | 50% | 34% | 6% | 0% | 10% |
| The State Hospital | 81% | 12% | 1% | 0% | 6% |
| National Boards (Support) | |||||
| Healthcare Improvement Scotland | 94% | 0% | 0% | 0% | 6% |
| NHS Education for Scotland | 90% | 0% | 0% | 0% | 10% |
| NHS National Services Scotland | 89% | 6% | 0% | 0% | 5% |
| Public Health Scotland | 90% | 5% | 0% | 0% | 5% |
| Geographic Boards | |||||
| NHS Ayrshire & Arran | 77% | 10% | 2% | <1% | 11% |
| NHS Borders | 78% | 12% | 1% | 0% | 9% |
| NHS Dumfries & Galloway | 75% | 11% | 2% | 0% | 12% |
| NHS Fife | 77% | 12% | 1% | <1% | 9% |
| NHS Forth Valley | 75% | 13% | 1% | 0% | 11% |
| NHS Grampian | 79% | 9% | 1% | <1% | 11% |
| NHS Greater Glasgow & Clyde | 76% | 12% | 1% | <1% | 10% |
| NHS Highland | 70% | 13% | 1% | <1% | 16% |
| NHS Lanarkshire | 79% | 10% | 1% | <1% | 10% |
| NHS Lothian | 72% | 11% | 1% | <1% | 15% |
| NHS Orkney | 67% | 18% | 2% | 1% | 12% |
| NHS Shetland | 85% | 6% | 0% | 0% | 9% |
| NHS Tayside | 74% | 11% | 1% | <1% | 14% |
| NHS Western Isles | 75% | 18% | 1% | 0% | 6% |
No Report
As seen earlier 1,829 Teams (12%) did not receive a report. These are all teams with less than 5 members, where the required response rate of 100% has not been reached. The table above show the percentage of teams not receiving a report for each Board. The Boards in which the greatest proportion of teams received reports are:
- The State Hospital (94%)
- Healthcare Improvement Scotland (94%)
- National Service Scotland (95%)
- Public Health Scotland (95%)
- NHS Western Isles (94%)
In contrast 20% of NHS 24 Teams did not receive a report, reflecting the smaller average team size.
Reports Issued
All Boards and teams with 5 or more staff now receive reports regardless of their response rate. Teams with 4 or less staff only receive a report if they have a response rate of 100%. The table following shows the proportion of teams in each Board receiving a report. This ranges from 80% of teams in NHS Golden Jubilee to 95% of teams in NHS National Services Scotland and Public Health Scotland.
The table also shows the number of teams overall and the proportion of those that are small teams. This illustrates differences across Boards with 55% of NHS Education for Scotland teams having 4 or less people, compared to only 95 of NHS Western Isles teams. The column to the right of the table shows the percentage of small teams within each Board that received a report. While across the whole of Health and Social Care 51% of small teams received a report, it varies from 29% of small teams in NHS Highland to 86% of small teams in The State Hospital.
Appendix 11 contains further information on team size and response rates.
| Reports Issued | Reports Issued | Number of Teams | Number of Small Teams | % of all Teams | % Small Teams Issued a Report |
|---|---|---|---|---|---|
| Health and Social Care | 88% | 15,657 | 3,396 | 22% | 51% |
| National Boards (Patient-facing) | |||||
| NHS Golden Jubilee | 89% | 175 | 55 | 31% | 65% |
| NHS 24 | 80% | 294 | 123 | 42% | 48% |
| Scottish Ambulance Service | 90% | 517 | 119 | 23% | 55% |
| The State Hospital | 94% | 69 | 28 | 41% | 86% |
| National Boards (Support) | |||||
| Healthcare Improvement Scotland | 94% | 66 | 20 | 30% | 80% |
| NHS Education for Scotland | 90% | 202 | 111 | 55% | 82% |
| NHS National Services Scotland | 95% | 381 | 84 | 22% | 69% |
| Public Health Scotland | 95% | 20 | 4 | 20% | 75% |
| Geographic Boards | |||||
| NHS Ayrshire & Arran | 89% | 1,055 | 181 | 17% | 51% |
| NHS Borders | 91% | 284 | 52 | 18% | 50% |
| NHS Dumfries & Galloway | 88% | 312 | 61 | 20% | 41% |
| NHS Fife | 91% | 922 | 210 | 23% | 60% |
| NHS Forth Valley | 89% | 579 | 111 | 19% | 45% |
| NHS Grampian | 89% | 1313 | 244 | 19% | 42% |
| NHS Greater Glasgow & Clyde | 90% | 3,306 | 592 | 18% | 55% |
| NHS Highland | 84% | 811 | 172 | 21% | 29% |
| NHS Lanarkshire | 90% | 1,089 | 174 | 16% | 45% |
| NHS Lothian | 85% | 2,478 | 650 | 26% | 45% |
| NHS Orkney | 88% | 129 | 36 | 28% | 67% |
| NHS Shetland | 91% | 139 | 29 | 21% | 59% |
| NHS Tayside | 86% | 1,449 | 334 | 23% | 51% |
| NHS Western Isles | 94% | 67 | 6 | 9% | 50% |
Contact
Email: Suzanne.thomas@gov.scot
There is a problem
Thanks for your feedback