Health & Social Care Staff Experience Survey 2023
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2023
Recommendation
Within the iMatter questionnaire there are two statements that relate to recommendation:
- I would recommend my organisation as a good place to work
- I would recommend my team as a good one to be a part of
| Recommendation | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | Movement 2023 – 2022 |
|---|---|---|---|---|---|---|---|
| I would recommend my organisation as a good place to work | 74 | 74 | 74 | 73 | 74 | 75 | +1 |
| I would recommend my team as a good one to be a part of | 82 | 83 | 83 | 83 | 84 | 85 | +1 |
Both measures have improved by one point over 2022. Both measures are now at the highest levels they have ever been. Over half (60%) of staff agree strongly or agree (Strive & Celebrate) that they would recommend their organisation as a good place to work. This is an increase of 3 percentage points over 2022. 79% of staff agree they would recommend their team as a good one to be a part of. This is an increase of 1 percentage point from last year.
| Strive & Celebrate | Monitor to Further Improve | Improve to Monitor | Focus to Improve | |
|---|---|---|---|---|
| I would recommend my team as a good one to be a part of | 79% | 12% | 4% | 5% |
| I would recommend my organisation as a good place to work | 60% | 24% | 7% | 9% |
Boards
For recommendation of the organisation as a good place to work there is a broad range of scores across the Boards. For recommendation of their team the range is much smaller. The Board with the highest score for both measures is NHS Education for Scotland (87 and 91) respectively and the Board with the lowest score for both is Scottish Ambulance Service (66 and 80 respectively).
All of the Geographic Boards have improved or stayed the same, both for recommendation of their organisation and their team.
The largest improvement is in NHS Western Isles where recommending the organisation has increased by 5 points from 71 to 76. However, again the score for recommending their team as a good place to work remains unchanged from 2022 at 85.
The largest decline is in NHS 24 where recommendation of the organisation has decreased by 4 points from 75 to 71. Again the score for recommending their team as a good place to work remains unchanged from 2022 at 85.
| I would recommend my organisation as a good place to work | I would recommend my team as a good one to be a part of | |||||
|---|---|---|---|---|---|---|
| 2022 | 2023 | Movement from 2022 | 2022 | 2023 | Movement from 2022 | |
| Health and Social Care | 74 | 75 | +1 | 84 | 85 | +1 |
| National Boards (Patient-facing) | ||||||
| NHS Golden Jubilee | 73 | 76 | +3 | 83 | 84 | +1 |
| NHS 24 | 75 | 71 | -4 | 85 | 85 | 0 |
| Scottish Ambulance Service | 66 | 66 | 0 | 81 | 80 | -1 |
| The State Hospital | 68 | 71 | +3 | 85 | 86 | +1 |
| National Boards (Support) | ||||||
| Healthcare Improvement Scotland | 83 | 81 | -2 | 87 | 87 | 0 |
| NHS Education for Scotland | 88 | 87 | -1 | 91 | 91 | 0 |
| NHS National Services Scotland | 79 | 78 | -1 | 85 | 86 | +1 |
| Public Health Scotland | 74 | 75 | +1 | 83 | 83 | 0 |
| Geographic Boards | ||||||
| NHS Ayrshire & Arran | 75 | 77 | +2 | 85 | 86 | +1 |
| NHS Borders | 72 | 74 | +2 | 84 | 84 | 0 |
| NHS Dumfries & Galloway | 74 | 75 | +1 | 83 | 83 | 0 |
| NHS Fife | 74 | 76 | +2 | 84 | 85 | +1 |
| NHS Forth Valley | 73 | 73 | 0 | 84 | 85 | +1 |
| NHS Grampian | 75 | 77 | +2 | 84 | 85 | +1 |
| NHS Greater Glasgow and Clyde | 73 | 75 | +2 | 84 | 85 | +1 |
| NHS Highland | 73 | 73 | 0 | 83 | 84 | +1 |
| NHS Lanarkshire | 76 | 76 | 0 | 86 | 86 | 0 |
| NHS Lothian | 73 | 75 | +2 | 84 | 86 | +2 |
| NHS Orkney | 69 | 70 | +1 | 80 | 81 | +1 |
| NHS Shetland | 78 | 78 | 0 | 85 | 86 | +1 |
| NHS Tayside | 75 | 75 | 0 | 85 | 85 | 0 |
| NHS Western Isles | 71 | 76 | +5 | 82 | 85 | +3 |
Staff Groupings
Recommendation of the team is quite consistent across staff groupings, while recommendation of the organisation varies more. Ambulance Services are the least likely to recommend their organisation and Senior Managers the most likely.
The smaller variation in scores for team recommendation likely reflects the closer connection that staff may typically feel towards their immediate colleagues, rather than the more remote relationships and variable familiarity they may have with the wider organisation.
| I would recommend my organisation as a good place to work | I would recommend my team as a good one to be a part of | |
|---|---|---|
| Health & Social Care | 75 | 85 |
| NHSScotland Employees | 75 | 85 |
| Administrative Services | 79 | 85 |
| Allied Health Profession | 75 | 86 |
| Ambulance Services | 66 | 80 |
| Health Science Services | 73 | 80 |
| Medical & Dental | 72 | 84 |
| Medical & Dental Support | 77 | 84 |
| Nursing & Midwifery | 74 | 86 |
| Other Therapeutic | 75 | 86 |
| Personal & Social Care | 77 | 84 |
| Senior Managers | 81 | 88 |
| Support Services | 75 | 80 |
| Local Authority Employees | 77 | 85 |
| Adult Services | 77 | 85 |
| Business Services | 81 | 87 |
| Children’s Services | 77 | 87 |
| Criminal Justice | 78 | 87 |
| Older People Services | 75 | 84 |
| Senior Managers | 84 | 88 |
| Strategic Development | 83 | 89 |
Contact
Email: NationaliMatterTeam@gov.scot
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