Health & Social Care Staff Experience Survey 2023
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland during 2023
Overall Experience
The overall experience question has improved by 0.1 points from 2022 to 7.0 this year. This is the highest overall experience score achieved since iMatter started in 2018.
| Year | Please tell us how you feel about your overall experience of working for your organisation from a scale of 0 to 10 Mean Score | Movement from Previous iMatter Survey (points) |
|---|---|---|
| 2023 | 7.0 | +0.1 |
| 2022 | 6.9 | +0.1 |
| 2021 | 6.8 | -0.1 |
| 2019 | 6.9 | +0.1 |
| 2018 | 6.8 |
Almost a quarter of staff (24%) score their overall experience 9 or 10 out of 10. 10% of staff rate their experience as 4 or less out of 10.
There is a small increase in the percentage of staff scoring 7, 8 and 10 from last year, with a reduction in those scoring 2, 3, 4 or 5
| Score | Percentage of staff 2022 | Percentage of staff 2023 | Movement from 2022 |
|---|---|---|---|
| 0 Very Poor Experience | 1% | 1% | 0 |
| 1 | 1% | 1% | 0 |
| 2 | 2% | 1% | -1 |
| 3 | 4% | 3% | -1 |
| 4 | 5% | 4% | -1 |
| 5 | 12% | 11% | -1 |
| 6 | 12% | 12% | 0 |
| 7 | 21% | 22% | +1 |
| 8 | 19% | 21% | +2 |
| 9 | 11% | 11% | 0 |
| 10 Very Good Experience | 12% | 13% | +1 |
Overall Experience within Boards
The table following shows the Overall Experience score for each Board and how it has changed from 2022. NHS Education for Scotland has the highest Overall Experience score (8.2) and Scottish Ambulance Service the lowest (6.2). Most Boards have increased their Overall Experience score from 2022. NHS 24, Healthcare Improvement Scotland and NHS Education for Scotland have declined from last year.
The largest increase is NHS Western Isles up 0.4 from 6.7 in 2022 to 7.1 in 2023
| Overall Experience | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | Movement from 2022 |
|---|---|---|---|---|---|---|---|
| Health and Social Care | 6.7 | 6.8 | 6.9 | 6.8 | 6.9 | 7.0 | +0.1 |
| National Boards (Patient-facing) | |||||||
| NHS Golden Jubilee | 7.5 | 7.4 | 7.4 | 6.5 | 6.8 | 7.1 | +0.3 |
| NHS 24 | 6.8 | 6.9 | 7.2 | 6.7 | 6.9 | 6.6 | -0.3 |
| Scottish Ambulance Service | 5.9 | 6.1 | NR | 5.9 | 6.1 | 6.2 | +0.1 |
| The State Hospital | 6.8 | 6.9 | 6.9 | 6.4 | 6.6 | 6.7 | +0.1 |
| National Boards (Support) | |||||||
| Healthcare Improvement Scotland | 7.2 | 7.3 | 7.1 | 7.6 | 7.8 | 7.5 | -0.3 |
| NHS Education for Scotland | 7.4 | 7.5 | 7.7 | 8.1 | 8.3 | 8.2 | -0.1 |
| NHS National Services Scotland | 7.0 | 7.0 | 7.1 | 7.4 | 7.4 | 7.4 | 0 |
| Public Health Scotland | 7.0 | 6.8 | 6.9 | +0.1 | |||
| Geographic Boards | |||||||
| NHS Ayrshire & Arran | 6.9 | NR | 6.9 | 6.9 | 7.0 | 7.2 | +0.2 |
| NHS Borders | 6.4 | NR | NR | 6.5 | 6.7 | 6.9 | +0.2 |
| NHS Dumfries & Galloway | 6.7 | NR | 6.8 | 6.5 | 6.8 | 6.9 | +0.1 |
| NHS Fife | 6.7 | NR | 6.9 | 6.8 | 6.8 | 7.0 | +0.2 |
| NHS Forth Valley | 6.7 | 6.7 | 6.8 | 6.6 | 6.8 | 6.8 | 0 |
| NHS Grampian | 6.9 | 6.9 | 7.1 | 7.0 | 7.0 | 7.2 | +0.2 |
| NHS Greater Glasgow and Clyde | NR | NR | NR | 6.7 | 6.8 | 7.0 | +0.2 |
| NHS Highland | NR | NR | 6.6 | 6.6 | 6.8 | 6.8 | 0 |
| NHS Lanarkshire | 6.9 | 7.0 | 7.1 | 6.9 | 7.0 | 7.1 | +0.1 |
| NHS Lothian | 6.8 | 6.9 | 7.0 | 6.8 | 6.8 | 7.0 | +0.2 |
| NHS Orkney | 6.5 | 6.7 | 6.9 | 6.2 | 6.4 | 6.4 | 0 |
| NHS Shetland | 7.0 | NR | 7.3 | 7.2 | 7.3 | 7.4 | +0.1 |
| NHS Tayside | 6.5 | NR | 6.7 | 6.7 | 7.0 | 7.0 | 0 |
| NHS Western Isles | NR | NR | NR | 6.9 | 6.7 | 7.1 | +0.4 |
Overall Experience within Staff Groupings
Local Authority staff score higher for overall experience than NHSScotland staff, with mean scores of 7.2 and 7.0 respectively. 28% of Local Authority staff rate their experience 9 or 10, compared to 23% of NHSScotland staff. In contrast. 30% of Local Authority staff rate their experience 6 or less, compared to 35% of NHSScotland staff.
Among NHSScotland staff Senior Managers score highest (7.5) and Ambulance Services the lowest (6.1). The largest increase is among Nursing and Midwifery up 0.2 from 6.6 to 6.8, a compound increase of 0.4 since 2021.
Within Local Authority staff the Overall Experience Score has increased for all staff groupings. Senior Managers score highest (7.9), up 0.3 from 2022 and a compound increase of 0.6 since 2021. Adult, Children’s and Older People Services all have the lowest score (7.2), but for Older People Services this is an increase of 0.3 from 2022.
| Overall Experience (Mean Score) | 2021 | 2022 | 2023 | Difference 2023 – 2022 |
|---|---|---|---|---|
| Health & Social Care | 6.8 | 6.9 | 7.0 | +0.1 |
| NHS Scotland Employees | 6.8 | 6.9 | 7.0 | +0.1 |
| Administrative Services | 7.2 | 7.3 | 7.4 | +0.1 |
| Allied Health Profession | 6.8 | 6.9 | 6.9 | 0 |
| Ambulance Services | 5.8 | 6.1 | 6.1 | 0 |
| Health Science Services | 6.8 | 6.8 | 6.8 | 0 |
| Medical & Dental | 6.6 | 6.6 | 6.7 | +0.1 |
| Medical & Dental Support | 6.9 | 7.0 | 7.1 | +0.1 |
| Nursing & Midwifery | 6.4 | 6.6 | 6.8 | +0.2 |
| Other Therapeutic | 7.0 | 7.0 | 7.0 | 0 |
| Personal & Social Care | 7.3 | 7.3 | 7.3 | 0 |
| Senior Managers | 7.4 | 7.5 | 7.5 | 0 |
| Support Services | 7.0 | 7.0 | 7.1 | +0.1 |
| Local Authority Employees | 6.9 | 7.1 | 7.2 | +0.1 |
| Adult Services | 6.9 | 7.0 | 7.2 | +0.2 |
| Business Services | 7.4 | 7.5 | 7.6 | +0.1 |
| Children’s Services | 7.1 | 7.0 | 7.2 | +0.2 |
| Criminal Justice | 7.1 | 7.3 | 7.4 | +0.1 |
| Older People Services | 6.8 | 6.9 | 7.2 | +0.3 |
| Senior Managers | 7.3 | 7.6 | 7.9 | +0.3 |
| Strategic Development | 7.3 | 7.5 | 7.7 | +0.2 |
Contact
Email: NationaliMatterTeam@gov.scot
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