Warmer Homes Scotland: annual review 2017 to 2018
A review of how the Warmer Homes Scotland Scheme - part of the Home Energy Efficiency Programmes for Scotland - has performed and made progress towards meeting objectives.
Part 6: Objective 5 - Community Benefits
By outlining in some detail the Community Benefits that it expects the Warmer Homes Scotland contract to deliver the Scottish Government not only asserted the importance of the delivery of the non-financial aspects of the contract but ensured that the fifth objective of Warmer Homes Scotland - to provide benefits to the wider community through vocational training and employment opportunities - would be an integral part of delivery of the scheme.
The initial Employment and Skills Plan (ESP) that was included in the contract has been reviewed as a result of the 2015/16 Review and Table 15 shows the revised deliverables with definitions and the ESP Targets.
Table 16 shows the progress made in delivering the ESP targets up to 31 March 2018. From this we can see that Warmworks are on track to deliver the Community Benefits requirements of the Warmer Homes Scotland contract. Thirteen of the sixteen ESP project targets have already been achieved with the three that have not yet been met being on track to be met having reached at least 50% of the target.
Auditing Community Benefits
The process to agree the criteria and evidence requirement for auditing the Community Benefits requirements of the Warmer Homes Scotland contract began in January 2017. It has been agreed that 3 Community Benefits Audits will be carried out each year. These three audits will consist of one audit of Warmworks and two audits of up to three contractors. Each audit will focus on one aspect of the Community Benefits requirements of the contract with the area of focus being agreed when each set of audits is scoped out approximately six weeks before the audit takes place. An outline of the evidence requirements for each aspect of the Community Benefits requirements of the contract was also agreed and can be seen at Table 17. The first of these audits was an audit of Warmworks and was carried out by Pennington Choices in September & October of 2017. The results of this audit are examined in detail below. The first of the contractor audits was carried out in October 2018 and the results of the 2018/19 audits will be reviewed in the 2018/19 Annual Review.
Recommendation 8 - The outcomes of the audits of the Community Benefits requirement under the Warmer Homes Scotland contract should be a key focus of the 2018/19 Review.
Outcome of the Community Benefits Audits in 2017/18
In September of 2017 Pennington Choices carried out the first Community Benefits Audit of Warmworks. The agreed scope of the audit was to cover the "Workforce Matters" and "Living Wage" requirements of the contract.
The audit was carried out in September 2017 and consisted of meetings with Warmworks' managers and a questionnaire that was distributed to 10% of the Warmworks' workforce.
The outcome of the audit was reported to the Scottish Government in October 2017. The audit concluded that Warmworks is operating in a way that is compliant with the requirements of the contract.
One recommendation was made in the audit report; that Warmworks' HR Department create and hold a master Training Matrix for all staff to enable Warmworks to easily identify key skills or missed training opportunities that Warmworks' require its staff to undertake for their role. This will also help individual staff to learn, develop and progress their careers at Warmworks.
Security and the Living Wage
Discussions on how best to audit the Living Wage and Security requirements of the Warmer Homes Scotland contract are ongoing and are close to resolution.
Recommendation 9 - The process and outcomes of the auditing of the Living Wage and Security requirements of the Warmer Homes Scotland contract should be a key focus of the 2018/19 Review.
Table 15 - Project Deliverables, Definitions and ESP Project Targets as amended
| Revised Deliverable |
Target |
Definition/Details |
|---|---|---|
| 1. Work Placement or Work Shadowing (14-16 years) - persons securing |
20 |
Number of persons attending placement. From 1 full day onwards and normally <1 year. |
| 2. Work Placement or Work Shadowing (16 plus years) - persons |
20 |
As above |
| 3. Warmer Homes Scotland Related Training |
40 |
Any relevant training that helps to develop skills and knowledge in relation to the delivery of the scheme, e.g. supporting trades, customer, communication and management skills, specialist knowledge, etc. |
| 4. Renewable Energy Skills Framework for Action |
50 |
Training and up-skilling in relation to renewable energy, including installation, e.g. air source heat pumps |
| 5. Pre Apprenticeship (covering all Warmer Homes Scotland related work areas) |
40 |
Includes foundation apprenticeship places and pre-construction type places before MAS embarked upon |
| 6. Graduates - persons benefitting from graduate positions |
10 |
No. jobs created, secured or supported. Must be either graduate entry level new jobs with specific professional development alongside the role or part of a bespoke graduate-related recruitment scheme. |
| 7. Apprentice (Including Modern Apprentices) Starts - new persons registered on schemes |
18 |
New persons registered each period (qtly or other). NB Apprenticeships can include Senior Level 5 positions too. |
| 8. Existing apprentices - persons registered on existing schemes |
8 |
Cumulative from day 1 but excludes current quarter & new registrations |
| 9. Apprentice (Including Modern Apprentices) Completions - persons completing apprenticeships |
18 |
Number of people completing apprenticeship and with relevant pass certificate |
| 10. Jobs created in the core PAS 2030 work areas including office / support - number of new jobs created in this area of work |
15 |
No. relevant jobs created, secured or supported but not including apprenticeships |
Table 16 - ESP Project Targets Achieved up to 31/03/18
| Deliverable | Target | Achieved | ||||
|---|---|---|---|---|---|---|
| 30/09/15 - 31/03/16 | 01/04/16 - 31/03/17 | 01/04/17 - 31/03/18 | Total | +/-Target | ||
| 1. Work Placement or Work Shadowing (14-16 years) - persons securing | 20 | 0 | 3 | 12 | 15 | -5 |
| 2. Work Placement or Work Shadowing (16 plus years) - persons | 20 | 2 | 21 | 17 | 40 | 20 |
| 3. Warmer Homes Scotland Related Training | 40 | 9 | 39 | 479 | 527 | 487 |
| 4. Renewable Energy Skills Framework for Action Training | 50 | 0 | 26 | 82 | 108 | 58 |
| 5. Pre-Apprenticeship (covering all Warmer Homes Scotland related work areas) | 40 | 0 | 0 | 3 | 3 | -37 |
| 6. Graduates - persons benefitting from graduate positions | 10 | 0 | 4 | 1 | 5 | -5 |
| 7. Apprentice (Including Modern Apprentices) Starts - new persons registered on schemes | 18 | 7 | 32 | 20 | 59 | 41 |
| 8. Existing apprentices - persons registered on existing schemes | 8 | 21 | 1 | 7 | 29 | 21 |
| 9. Apprentice (Including Modern Apprentices) Completions - persons completing apprenticeships | 18 | 1 | 12 | 9 | 22 | 4 |
| 10. Jobs created in the core PAS 2030 and MCS work areas including office / support - number of new jobs created in this area of work | 15 | 21 | 255 | 160 | 436 | 421 |
| 11. S/NVQ Starts for Main & Subcontractors - persons commencing course | 20 | 0 | 54 | 34 | 88 | 68 |
| 12. S/NVQ Completions for Main & Subcontractors - persons gaining award | 20 | 0 | 14 | 16 | 30 | 10 |
| 13. Training Plans for Main & Subcontractors - number of plans to be completed | 6 | 7 | 1 | 16 | 24 | 16 |
| 14. Supervisor Training for Main & Subcontractors - persons to be trained | 10 | 0 | 6 | 5 | 11 | 1 |
| 15. Leadership and Management Training for Main & Subcontractors - persons to be trained | 10 | 0 | 4 | 11 | 15 | 5 |
| 16. Advanced Health and Safety Training for Main & Subcontractors - persons to be trained | 15 | 58 | 139 | 193 | 390 | 375 |
Table 17 - Warmer Homes Scotland - Community Benefits Auditing Requirements
| Community Benefits Requirement |
Audit Requirements |
Detailed Evidence Requirement |
Type & Location of Audit |
|---|---|---|---|
| SME |
Evidence of number of employees. |
Auditor to see payroll records and sign a declaration that number match. |
Desktop at Warmworks and/or onsite at contractor. |
| Living Wage |
1. Signed copy of document between Contractor and WW. |
Living wage accreditation if applicable. |
Desktop at PC office |
| Workforce Matters |
1. Signed copy of document between Contractor and WW. |
Desktop at PC office |
|
| Environmental Policy |
1. Current policy document with review dates. 2. What process does WW have for checking this and evidence that it is being done. |
Desktop at PC office |
|
| Relevant Accreditations |
1. 10% check or minimum of 3 employee records should be checked. 2. Check WW records and check company records. |
Desktop at Warmworks office / onsite at contractor |
|
| CSCS cards |
1. 10% check or minimum of 3 staff CSCS cards. 2. Check WW records and check company records. |
Desktop at Warmworks office/onsite at contractor |
|
| ESP Targets |
Audit Requirements |
Detailed Evidence Requirement |
Type & Location of Audit |
| 1. Work Placement or Work Shadowing (14-16 years) - persons securing. |
Details of work placements or work shadowing (14-16 years) for each subcontractor since they were accepted on to the scheme including the dates the work placements or work shadowing was undertaken. |
Paperwork confirming work Placement or Work Shadowing dates and confirmation that is was completed. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 2. Work Placement or Work Shadowing (16 plus years) - persons. |
Details of work placements or work shadowing (16 plus years) for each subcontractor since they were accepted on to the scheme including the dates the work placements or work shadowing were undertaken. |
Paperwork confirming work Placement or Work Shadowing dates and confirmation that is was completed. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 3. Warmer Homes Scotland Related Training. |
Details of all training opportunities since the start of the contract for each subcontractor including the date the training was completed and evidence of completion. |
Name of employee and date job created - need paperwork to confirm. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 4. Renewable Energy Skills Framework for Action. |
Details of training for each Subcontractor since they were accepted on to the scheme including details of the training undertaken, the dates it was undertaken and evidence of completion. |
Paperwork confirming details of the training, the dates it was undertaken and evidence of completion. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 5. Pre Apprenticeship (covering all Warmer Homes Scotland related work areas). |
Details of all pre-apprenticeships for each subcontractor since they were accepted on to the scheme. |
Paperwork confirming pre apprenticeship took place. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 6. Graduates - persons benefitting from graduate positions. |
Details of new graduate entry level jobs with specific professional development alongside the role or as part of a bespoke graduate recruitment scheme for each Subcontractor since they were accepted on to the scheme. |
Name of employee and date job created. Evidence of start - job offer and/or evidence that was taken on to payroll. Payroll info can be seen on sight and auditor can sign a declaration to say it has been seen. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 7. Apprentice (Including Modern Apprentices) Starts - new persons registered on schemes. |
Details of all new apprentices registered on apprenticeships, including Modern Apprenticeships, for each Subcontractor since they were accepted on to the scheme. This should include the title of the apprenticeship and outline the formal training being provided. |
Name of Apprentice, date started and evidence of apprenticeship having started i.e. course enrolment, proof that apprentice was on payroll. Payroll info can be seen on sight and auditor can sign a declaration to say it has been seen. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 8. Existing apprentices - persons registered on existing schemes. |
Details of all existing apprentices registered on apprenticeships, including Modern Apprentices, for each Subcontractor since they were accepted on to the scheme. This should include the title of the apprenticeship and outline the formal training being provided. |
Name of Apprentice, date started and evidence of apprenticeship having started i.e. course enrolment, proof that apprentice was on payroll. Payroll info can be seen on sight and auditor can sign a declaration to say it has been seen. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 9. Apprentice (Including Modern Apprentices) Completions - persons completing apprenticeships. |
Details of all completed apprenticeships, including Modern Apprentices, for each Subcontractor since they were accepted on to the scheme. This should include the date the apprenticeship was completed and evidence of completion. |
Copies of certificates. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 10. Jobs created in the core PAS 2030 and MCS work areas including office / support - number of new jobs created in this area of work. |
Details of jobs created in the PAS 2030 and MCS work areas for each subcontractor since they were accepted on to the scheme. This should include job titles, the date the job was created and details of whether the job is still in existence. |
Name of employee and date job created. Need evidence of this - could be job offer or, if that is not available evidence of the date the employee was put on to the payroll. Payroll info can be seen on sight and auditor can sign a declaration to say it has been seen. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 11. S/NVQ Starts for Main & Subcontractors - persons gaining award. |
Details of all S/NVQ starts for each Subcontractor since they were accepted on to the scheme. This should include the name of the S/NVQ, who it is being delivered through (the institution) and the date it started. |
Course enrolment form or confirmation of enrolment from training provider. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 12. S/NVQ Completions for Main and Subcontractors - persons gaining award. |
Details of all S/NVQ completed successfully for each Subcontractor since they were accepted on to the scheme. This should include the name of the S/NVQ and evidence of successful completion. |
Completion certificate. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 13. Training Plans for Main & Subcontractors - number of plans to be completed. |
Copies of all training plans for main and subcontractors since they were accepted on to the scheme. |
Copy of training plan. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 14. Supervisor Training for Main & Subcontractors - persons to be trained. |
Details of employees undertaking Supervisor Training for each subcontractor since they were accepted on to the scheme. This should include details of the course and evidence of successful completion. |
Completion certificate. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 15. Leadership and Management Training for Main & Subcontractors - persons to be trained. |
Details of employees undertaking Leadership and Management Training for each subcontractor since they were accepted on to the scheme. This should include details of the course and evidence of successful completion. |
Completion certificate. |
Desktop with information from Warmworks and verification onsite at contractor. |
| 16. Advanced Health and Safety Training for Main & Subcontractors - persons to be trained. |
Details of employees undertaking advance Health and Safety training for main and subcontractors since they were accepted on to the scheme. This should include details of the course undertaken and evidence of successful completion. |
Completion certificate. |
Desktop with information from Warmworks and verification onsite at contractor. |
Contact
Email: CEU@gov.scot
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