Horse passports: Minimum Operating Standards (MOpS) for Passport Issuing Organisations (PIOs)

Business continuity

153. PIOs must have documented procedures in place to ensure that the expectations in this document can continue to be met in the event of disruption to business. This must include back-ups for electronic databases and arrangements for staff cover in the event of absences or holiday. In the case of extreme weather conditions, these procedures might include provisions for a member of staff to take calls from home or to place a notice on the PIOs website.