iMatter Health & Social Care Staff Experience Survey 2024

Staff Governance Standard – Strand Scores

Staff Governance is a key component of the NHSScotland governance framework used to monitor and manage the performance of NHS Scotland organisations. Staff Governance considers both how effectively staff are managed and also how staff feel they are managed. The standard was underpinned in legislation in 2004 and its component strands as shown below continue to be monitored, both locally and nationally.

Staff Governance Standard – Scores

The strands of the Staff Governance Standard were mapped against the 20 components forming part of the Staff Experience Framework (see Appendix 8). The 28 questions were then mapped to the 20 components and Staff Governance Standard to provide a measure of Employee Engagement (see Appendix 9).

The only Staff Governance Standard Strand to change from 2023 to 2024 is ‘Involvement in decisions’, which has declined by 1 point, returning to the 2022 score of 71.

Board Scores

Across the individual boards there is variation in the Staff Governance Standard Strand scores. The table below shows the highest and lowest scores achieved across the Boards and the size of the difference.

The largest variation across Boards is the ‘Appropriately trained and developed’ Strand with a range in Board scores of 23, from 62 in the lowest scoring Board to 85 in the highest scoring Board.

The greatest consistency is seen in the ‘Well informed’ strand where the range is 11 points from lowest (73) to highest (84).

Strand scores for each Board for 2024 and movement from 2023 are included in the iMatter 2024 Data file^[14].

The Estates and Facilities Directorate at NHS Greater Glasgow and Clyde introduced a campaign to demonstrate that staff are involved in decisions and to keep staff full informed of actions being taken by the organisation:

NHS Greater Glasgow and Clyde, Estates and Facilities Directorate

“The Estates and Facilities Directorate wanted to showcase to staff the impact that their feedback from iMatter has made across teams and services across the sites. They recognised that, by showcasing the outcomes of feedback, this can demonstrate how taking part in iMatter really makes a difference.

To do this, they recently launched their "You Said, We Did" poster campaign, aimed at showing the tangible results from iMatter 2023 feedback.

The feedback shared by staff has guided the Directorate in making meaningful improvements and enhancing the workplace experience. With support and engagement, they’ve been able to address issues promptly and implement solutions that truly matter to staff .”

A story from the Aberdeen City Health & Social Care Partnership (ACHSCP) in NHS Grampian, illustrates how iMatter is being used to drive continuous improvement in Staff Governance and engagement:

NHS Grampian, Aberdeen City Health & Social Care Partnership (ACHSCP)

“ACHSCP has established a robust partnership structure, including a staff partnership forum that meets regularly. We prioritise collaborative working, introducing this principle across all services. In 2023, we invested in a full-time staff partnership lead, who actively engages with various staff groups across the partnership.

iMatter has served as a key tool for ACHSCP to reflect on our performance and demonstrate compliance with the Staff Governance Standard. The partnership recognises the importance of data-driven decision-making and uses iMatter results alongside Culture Matter data and Turas to evaluate progress.

The partnership’s commitment to staff well-being is evident in our ongoing programme of health and safety site inspections and well-established staff well-being activities. In 2023, over 1,100 staff members participated in these activities across 7 sites in Aberdeen city.”