iMatter Health & Social Care Staff Experience Survey 2024
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2024 iMatter survey.
Recommendation
Within the iMatter questionnaire there are two statements that relate to recommendation:
- I would recommend my organisation as a good place to work
- I would recommend my team as a good one to be a part of
| Recommendation | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | 2024 | Movement 2024 – 2023 |
|---|---|---|---|---|---|---|---|---|
| I would recommend my organisation as a good place to work | 74 | 74 | 74 | 73 | 74 | 75 | 74 | -1 |
| I would recommend my team as a good one to be a part of | 82 | 83 | 83 | 83 | 84 | 85 | 85 | 0 |
Team recommendation has remained unchanged from 2023 at 85, but organisation recommendation has declined by one point returning to the 2022 score of 74.
Over half (58%) of staff agree strongly or agree (Strive & Celebrate) that they would recommend their organisation as a good place to work. This is a decrease of 2 percentage points from 2023. 79% of staff agree they would recommend their team as a good one to be a part of, unchanged from last year.
| Recommendation | Strive & Celebrate | Monitor to Further Improve | Improve to Monitor | Focus to Improve |
|---|---|---|---|---|
| I would recommend my team as a good one to be a part of | 79% | 13% | 4% | 4% |
| I would recommend my organisation as a good place to work | 58% | 25% | 8% | 9% |
Boards
For recommendation of the organisation as a good place to work there is a broad range of scores across the Boards. For recommendation of their team the range is much smaller. The Board with the highest score for both measures is NHS Education for Scotland, despite a decline of 3 points from 87 to 84 in recommendation of the organisation. The Board with the lowest score for both is Scottish Ambulance Service (65 and 78 respectively).
The largest improvement is in Public Health Scotland where recommending the organisation has increased by 4 points from 75 to 79 and recommending their team has increased by 3 points from 83 to 86.
| Recommendation | I would recommend my organisation as a good place to work | I would recommend my team as a good one to be a part of | ||||
|---|---|---|---|---|---|---|
| 2023 | 2024 | Movement from 2023 | 2023 | 2024 | Movement from 2023 | |
| Health and Social Care | 75 | 74 | -1 | 85 | 85 | 0 |
| National Boards (Patient-facing) | ||||||
| NHS Golden Jubilee | 76 | 78 | +2 | 84 | 84 | 0 |
| NHS 24 | 71 | 75 | +4 | 85 | 87 | +2 |
| Scottish Ambulance Service | 66 | 65 | -1 | 80 | 78 | -2 |
| The State Hospital | 71 | 72 | +1 | 86 | 84 | -2 |
| National Boards (Support) | ||||||
| Healthcare Improvement Scotland | 81 | 72 | -9 | 87 | 84 | -3 |
| NHS Education for Scotland | 87 | 84 | -3 | 91 | 91 | 0 |
| NHS National Services Scotland | 78 | 77 | -1 | 86 | 85 | -1 |
| Public Health Scotland | 75 | 79 | +4 | 83 | 86 | +3 |
| Geographic Boards | ||||||
| NHS Ayrshire & Arran | 77 | 77 | 0 | 86 | 86 | 0 |
| NHS Borders | 74 | 72 | -2 | 84 | 84 | 0 |
| NHS Dumfries & Galloway | 75 | 74 | -1 | 83 | 83 | 0 |
| NHS Fife | 76 | 75 | -1 | 85 | 84 | -1 |
| NHS Forth Valley | 73 | 73 | 0 | 85 | 85 | 0 |
| NHS Grampian | 77 | 75 | -2 | 85 | 85 | 0 |
| NHS Greater Glasgow and Clyde | 75 | 74 | -1 | 85 | 84 | -1 |
| NHS Highland | 73 | 73 | 0 | 84 | 84 | 0 |
| NHS Lanarkshire | 76 | 75 | -1 | 86 | 86 | 0 |
| NHS Lothian | 75 | 74 | -1 | 86 | 85 | -1 |
| NHS Orkney | 70 | 71 | +1 | 81 | 82 | 1 |
| NHS Shetland | 78 | 78 | 0 | 86 | 85 | -1 |
| NHS Tayside | 75 | 75 | 0 | 85 | 85 | 0 |
| NHS Western Isles | 76 | 73 | -3 | 85 | 83 | -2 |
NHS 24 has improved by 4 points for recommendation of the organisation returning to a score of 75, fully reversing the decline of 4 points seen in 2023. The score for recommending their team as a good place to work has increased by 2 points to 87, making it the highest scoring of all Patient-facing boards (National and Geographic).
There has been a considerable decline in recommendation scores for Healthcare Improvement Scotland with a drop of 9 points in recommendation of the organisation. Team recommendation has declined 3 points from last year, the largest decline seen in any Board.
Staff Groupings
Recommendation of a good team to be part of is quite consistent across staff groupings, while recommendation of the organisation varies more. Senior Managers, Nursing and Midwifery and Allied Health Profession score most highly among NHSScotland staff for team recommendation.
Ambulance Services are the least likely to recommend their organisation and Local Authority Senior Managers the most likely.
| I would recommend my organisation as a good place to work | I would recommend my team as a good one to be a part of | |
|---|---|---|
| Health & Social Care | 74 | 85 |
| NHSScotland Employees | 74 | 84 |
| Administrative Services | 77 | 84 |
| Allied Health Profession | 73 | 86 |
| Ambulance Services | 64 | 78 |
| Health Science Services | 71 | 80 |
| Medical & Dental | 70 | 83 |
| Medical & Dental Support | 76 | 84 |
| Nursing & Midwifery | 73 | 86 |
| Other Therapeutic | 75 | 85 |
| Personal & Social Care | 77 | 84 |
| Senior Managers | 80 | 88 |
| Support Services | 74 | 80 |
| Local Authority Employees | 77 | 86 |
| Adult Services | 77 | 86 |
| Business Services | 79 | 87 |
| Children’s Services | 77 | 87 |
| Criminal Justice | 77 | 86 |
| Older People Services | 75 | 84 |
| Senior Managers | 83 | 88 |
| Strategic Development | 79 | 87 |
Contact
Email: nationalimatterteam@gov.scot
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