iMatter Health & Social Care Staff Experience Survey 2024
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2024 iMatter survey.
Patient Services
Illustrating the link between iMatter and patient care, the survey asks staff to say whether they ‘would be happy for a friend or relative to access services within my organisation’. This measure has decreased by 1 point from 2023, returning to the score of 77 seen in 2021 and 2022.
| Patient Services | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | 2024 | Movement 2024 - 2023 |
|---|---|---|---|---|---|---|---|---|
| I would be happy for a friend or relative to access services within my organisation | 78 | 78 | 78 | 77 | 77 | 78 | 77 | -1 |
Almost two-thirds (63%) of staff agree or agree strongly (Strive & Celebrate) with the statement and only 7% disagree or disagree strongly (Focus to Improve).
| Patient Services | Strive & Celebrate | Monitor to Further Improve | Improve to Monitor | Focus to Improve |
|---|---|---|---|---|
| I would be happy for a friend or relative to access services within my organisation | 63% | 23% | 7% | 7% |
Boards
Ten of the fourteen Geographic Boards have seen a decline in scores for ‘I would be happy for a friend or relative to access services within my organisation’. Only NHS Orkney has increased their score from 72 in 2023 to 74 in 2024.
Of the patient-facing National Boards NHS Golden Jubilee, NHS 24 and The State Hospital have all improved their scores, but The Scottish Ambulance Service has declined by 2 points.
Public Health Scotland is the only National Support Board to improve its score from 2023 with an increase of 4 points from 77 to 81. The largest decline has been in Healthcare Improvement Scotland, down 7 points from 82 to 75.
| I would be happy for a friend or relative to access services within my organisation | 2023 | 2024 | Movement from 2023 |
|---|---|---|---|
| Health and Social Care | 78 | 77 | -1 |
| National Boards (Patient-facing) | |||
| NHS Golden Jubilee | 82 | 83 | +1 |
| NHS 24 | 79 | 81 | +2 |
| Scottish Ambulance Service | 72 | 70 | -2 |
| The State Hospital | 69 | 70 | +1 |
| National Boards (Support) | |||
| Healthcare Improvement Scotland | 82 | 75 | -7 |
| NHS Education for Scotland | 88 | 86 | -2 |
| NHS National Services Scotland | 80 | 79 | -1 |
| Public Health Scotland | 77 | 81 | +4 |
| Geographic Boards | |||
| NHS Ayrshire & Arran | 78 | 77 | -1 |
| NHS Borders | 75 | 73 | -2 |
| NHS Dumfries & Galloway | 77 | 75 | -2 |
| NHS Fife | 77 | 77 | 0 |
| NHS Forth Valley | 74 | 73 | -1 |
| NHS Grampian | 79 | 77 | -2 |
| NHS Greater Glasgow and Clyde | 77 | 76 | -1 |
| NHS Highland | 75 | 75 | 0 |
| NHS Lanarkshire | 78 | 77 | -1 |
| NHS Lothian | 78 | 77 | -1 |
| NHS Orkney | 72 | 74 | +2 |
| NHS Shetland | 82 | 81 | -1 |
| NHS Tayside | 78 | 78 | 0 |
| NHS Western Isles | 80 | 77 | -3 |
Staff Groupings
Scores across staff groupings range from 69 among Ambulance Services, down 2 points from last year. The largest decline is in Local Authority Strategic Development which has dropped from 83 last year to 80 this year.
| I would be happy for a friend or relative to access services within my organisation | 2023 | 2024 | Movement from 2023 |
|---|---|---|---|
| Health & Social Care | 78 | 77 | -1 |
| NHS Scotland Employees | 77 | 77 | 0 |
| Administrative Services | 80 | 79 | -1 |
| Allied Health Profession | 77 | 75 | -2 |
| Ambulance Services | 71 | 69 | -2 |
| Health Science Services | 77 | 75 | -2 |
| Medical & Dental | 76 | 75 | -1 |
| Medical & Dental Support | 81 | 80 | -1 |
| Nursing & Midwifery | 76 | 76 | 0 |
| Other Therapeutic | 78 | 77 | -1 |
| Personal & Social Care | 79 | 78 | -1 |
| Senior Managers | 83 | 81 | -2 |
| Support Services | 76 | 76 | 0 |
| Local Authority Employees | 78 | 78 | 0 |
| Adult Services | 78 | 78 | 0 |
| Business Services | 82 | 81 | -1 |
| Children’s Services | 77 | 76 | -1 |
| Criminal Justice | 78 | 77 | -1 |
| Older People Services | 78 | 78 | 0 |
| Senior Managers | 85 | 83 | -2 |
| Strategic Development | 83 | 80 | -3 |
A Team Story from the North Lanarkshire Health and Social Care Partnership, focuses on their commitment to providing the best possible care for older adults:
NHS Lanarkshire North Lanarkshire H&SCP - Wishaw Locality – Older Adults Social Work
“Wishaw Older Adult Social work team’s imatter action plan for the year ahead has highlighted the need for change. The team is displaying an open mindedness to new ways of working and a willingness to do things differently. All members of the team are active participants in our commitment to making improvements and by taking this creative approach to change we are challenging assumptions and aiming to enhance existing practices.
We are committed to ensuring all older people have a voice, choice and control over their lives and they have a right to make informed decisions. The team recognises embracing change for the improvements this can offer to our service users and their families and the opportunities it presents to get it right for everybody.
Angela O’Brien, Wishaw Locality Social Work Manager added “The team have demonstrated a clear commitment to the service position around back to basics, ensuring that services users are at the heart of any social work intervention. Celebrating the living well agenda has been very well adopted within the Wishaw Older Adults team which is very refreshing”.
Contact
Email: nationalimatterteam@gov.scot
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