iMatter Health & Social Care Staff Experience Survey 2024

Raising Concerns

Two additional questions were first included in the 2023 questionnaire covering how staff feel about raising concerns. These questions are not included within the EEI calculation of the Staff Governance Strand Scores.

The questions were not compulsory within the questionnaire, however in line with 2023, 98% of staff completing the iMatter questionnaire answered these questions in 2024.

The scores have been calculated using the same method as used for iMatter score calculations.

Confidence to safely raise concerns remains at 79, while confidence that concerns will be followed up has declined 1 point to 73.

70% of respondents agree or agree strongly that they are confident to safely raise any concerns they have. Over half of respondents (56%) agree or agree strongly that they are confident their concerns will be responded to.

Boards

There is variation in scores across the Boards. NHS Education for Scotland has the highest scores for both measures and Scottish Ambulance Service the lowest.

The largest improvement is in Public Health Scotland where both scores have increased by 4 points from last year. NHS 24 has also improved both scores with ‘confidence to safely raise concerns’ up 2 points and ‘confident that concerns with be followed up on’ is up 3 points.

Healthcare Improvement Scotland have seen a decline of 7 points in both scores. NHS Western Isles has seen a decline of 4 points in ‘confident that concerns with be followed up on’ while ‘confidence to raise concerns’ has declined by 1 point.

Staff Groupings

Ambulance Services Staff are the least confident that they can safely raise concerns and that their concerns will be followed up with scores of 68 and 59 respectively. Local Authority Senior Managers score highest for the two measures, at 87 for confidence in raising concerns and 83 for confidence that concerns will be followed up on.

Strategic Development staff scores for both measures have declined by 3 points from 2023. Criminal Justice staff have declined 4 points from 2023 for ‘I am confident that my concerns will be followed up and responded to.