iMatter Health & Social Care Staff Experience Survey 2024
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2024 iMatter survey.
Overall Experience
The overall experience question remained at 7.0 this year.
| Year | Please tell us how you feel about your overall experience of working for your organisation from a scale of 0 to 10 Mean Score | Movement from Previous iMatter Survey (points) |
|---|---|---|
| 2024 | 7.0 | 0 |
| 2023 | 7.0 | +0.1 |
| 2022 | 6.9 | +0.1 |
| 2021 | 6.8 | -0.1 |
| 2019 | 6.9 | +0.1 |
| 2018 | 6.8 | N/A |
Almost a quarter of respondents (23%) score their overall experience 9 or 10 out of 10. 11% of respondents rate their experience as 4 or less out of 10.
There is a small increase in the percentage of staff scoring 4 or 5 from last year, with a reduction in those scoring 8 or 10.
| Score | Percentage of staff 2023 | Percentage of staff 2024 | Movement from 2023 |
|---|---|---|---|
| 0 Very Poor Experience | 1% | 1% | 0 |
| 1 | 1% | 1% | 0 |
| 2 | 1% | 1% | 0 |
| 3 | 3% | 3% | 0 |
| 4 | 4% | 5% | +1 |
| 5 | 11% | 12% | +1 |
| 6 | 12% | 12% | 0 |
| 7 | 22% | 22% | 0 |
| 8 | 21% | 20% | -1 |
| 9 | 11% | 11% | 0 |
| 10 Very Good Experience | 13% | 12% | -1 |
Overall Experience within Boards
While Overall Experience hasn’t changed from last year for Health and Social Care, there are some notable movements at Board level as shown in the table following.
Two Boards, NHS 24 and Public Health Scotland have increased their Overall Experience score by 0.4 in 2024.The largest decline is in Healthcare Improvement Scotland where the score has dropped by 0.9 from 7.5 in 2023 to 6.6 in 2024. Two Boards, NHS Education for Scotland and NHS Western Isles have both declined by 0.3 from last year to 7.9 and 6.8 respectively.
| Overall Experience | 2017 | 2018 | 2019 | 2021 | 2022 | 2023 | 2024 | Movement from 2023 |
|---|---|---|---|---|---|---|---|---|
| Health and Social Care | 6.7 | 6.8 | 6.9 | 6.8 | 6.9 | 7.0 | 7.0 | 0 |
| National Boards (Patient-facing) | ||||||||
| NHS Golden Jubilee | 7.5 | 7.4 | 7.4 | 6.5 | 6.8 | 7.1 | 7.2 | +0.1 |
| NHS 24 | 6.8 | 6.9 | 7.2 | 6.7 | 6.9 | 6.6 | 7.0 | +0.4 |
| Scottish Ambulance Service | 5.9 | 6.1 | NR[15] | 5.9 | 6.1 | 6.2 | 6.0 | -0.2 |
| The State Hospital | 6.8 | 6.9 | 6.9 | 6.4 | 6.6 | 6.7 | 6.9 | +0.2 |
| National Boards (Support) | ||||||||
| Healthcare Improvement Scotland | 7.2 | 7.3 | 7.1 | 7.6 | 7.8 | 7.5 | 6.6 | -0.9 |
| NHS Education for Scotland | 7.4 | 7.5 | 7.7 | 8.1 | 8.3 | 8.2 | 7.9 | -0.3 |
| NHS National Services Scotland | 7.0 | 7.0 | 7.1 | 7.4 | 7.4 | 7.4 | 7.2 | -0.2 |
| Public Health Scotland | N/A | N/A | N/A | 7.0 | 6.8 | 6.9 | 7.3 | +0.4 |
| Geographic Boards | ||||||||
| NHS Ayrshire & Arran | 6.9 | NR | 6.9 | 6.9 | 7.0 | 7.2 | 7.2 | 0 |
| NHS Borders | 6.4 | NR | NR | 6.5 | 6.7 | 6.9 | 6.7 | -0.2 |
| NHS Dumfries & Galloway | 6.7 | NR | 6.8 | 6.5 | 6.8 | 6.9 | 6.8 | -0.1 |
| NHS Fife | 6.7 | NR | 6.9 | 6.8 | 6.8 | 7.0 | 7.0 | 0 |
| NHS Forth Valley | 6.7 | 6.7 | 6.8 | 6.6 | 6.8 | 6.8 | 6.8 | 0 |
| NHS Grampian | 6.9 | 6.9 | 7.1 | 7.0 | 7.0 | 7.2 | 7.1 | -0.1 |
| NHS Greater Glasgow and Clyde | NR | NR | NR | 6.7 | 6.8 | 7.0 | 6.9 | -0.1 |
| NHS Highland | NR | NR | 6.6 | 6.6 | 6.8 | 6.8 | 6.8 | 0 |
| NHS Lanarkshire | 6.9 | 7.0 | 7.1 | 6.9 | 7.0 | 7.1 | 7.1 | 0 |
| NHS Lothian | 6.8 | 6.9 | 7.0 | 6.8 | 6.8 | 7.0 | 6.9 | -0.1 |
| NHS Orkney | 6.5 | 6.7 | 6.9 | 6.2 | 6.4 | 6.4 | 6.5 | 0.1 |
| NHS Shetland | 7.0 | NR | 7.3 | 7.2 | 7.3 | 7.4 | 7.3 | -0.1 |
| NHS Tayside | 6.5 | NR | 6.7 | 6.7 | 7.0 | 7.0 | 7.0 | 0 |
| NHS Western Isles | NR | NR | NR | 6.9 | 6.7 | 7.1 | 6.8 | -0.3 |
Overall Experience within Staff Groupings
Local Authority staff score 0.4 higher for Overall Experience (7.3) than NHSScotland staff (6.9). In 2023 the gap was only 2 points (7.2 and 7.0 respectively).
29% of Local Authority staff rate their experience 9 or 10, compared to 23% of NHSScotland staff. In contrast. 28% of Local Authority staff rate their experience 6 or less, compared to 36% of NHSScotland staff.
Among NHSScotland staff Senior Managers and those in Personal & Social Care score highest (7.4) and Ambulance Services the lowest (5.9), down 0.2 from last year.
Within Local Authority staff the Overall Experience Score has increased by 0.1 overall. The largest movement is among Senior Managers where Overall Experience has declined by 0.3 from 7.9 to 7.6.
| Overall Experience (Mean Score) | 2021 | 2022 | 2023 | 2024 | Difference 2024 – 2023 |
|---|---|---|---|---|---|
| Health & Social Care | 6.8 | 6.9 | 7.0 | 7.0 | 0 |
| NHS Scotland Employees | 6.8 | 6.9 | 7.0 | 6.9 | -0.1 |
| Administrative Services | 7.2 | 7.3 | 7.4 | 7.3 | -0.1 |
| Allied Health Profession | 6.8 | 6.9 | 6.9 | 6.9 | 0 |
| Ambulance Services | 5.8 | 6.1 | 6.1 | 5.9 | -0.2 |
| Health Science Services | 6.8 | 6.8 | 6.8 | 6.7 | -0.1 |
| Medical & Dental | 6.6 | 6.6 | 6.7 | 6.6 | -0.1 |
| Medical & Dental Support | 6.9 | 7.0 | 7.1 | 7.2 | +0.1 |
| Nursing & Midwifery | 6.4 | 6.6 | 6.8 | 6.8 | 0 |
| Other Therapeutic | 7.0 | 7.0 | 7.0 | 7.0 | 0 |
| Personal & Social Care | 7.3 | 7.3 | 7.3 | 7.4 | +0.1 |
| Senior Managers | 7.4 | 7.5 | 7.5 | 7.4 | -0.1 |
| Support Services | 7.0 | 7.0 | 7.1 | 7.0 | -0.1 |
| Local Authority Employees | 6.9 | 7.1 | 7.2 | 7.3 | +0.1 |
| Adult Services | 6.9 | 7.0 | 7.2 | 7.3 | +0.1 |
| Business Services | 7.4 | 7.5 | 7.6 | 7.5 | -0.1 |
| Children’s Services | 7.1 | 7.0 | 7.2 | 7.2 | 0 |
| Criminal Justice | 7.1 | 7.3 | 7.4 | 7.3 | -0.1 |
| Older People Services | 6.8 | 6.9 | 7.2 | 7.2 | 0 |
| Senior Managers | 7.3 | 7.6 | 7.9 | 7.6 | -0.3 |
| Strategic Development | 7.3 | 7.5 | 7.7 | 7.6 | -0.1 |
Contact
Email: nationalimatterteam@gov.scot
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