iMatter Health & Social Care Staff Experience Survey 2024

iMatter scores across demographic characteristics

This section provides an overview of how iMatter scores differ across various demographic characteristics. The analysis looks at individual characteristics rather than combining multiple characteristics. This means that the relationship between a characteristic and the score may not always be direct. For example, females may score higher than males for a particular component, but the driver of that difference may be other characteristics or circumstance such as the job they do, their average age or other characteristics not explored in iMatter.

Sex

Females rate most iMatter components 1 or sometimes 2 points higher than males. The exceptions to this are three components where females score 3 points higher than males:

• My work gives me a sense of achievement (females 83, males 80)
• I am confident my ideas and suggestions are listened to (females 78, males 75)
• I am confident my ideas and suggestion are acted upon (females 74, males 71)

And one rating that is the same for both males and females:

• I would be happy for a friend or relative to access services within my organisation (77)

Overall experience differs by 0.2 with females scoring 7.1 and males 6.9.

Disability

Those with disabilities tend to score lower than those without. The difference is typically 3 or sometimes 4 points. Components where the difference is greater (5 points) are ones that relate to inclusion and engagement with board members:

• I am confident my ideas and suggestion are acted upon (with disability 69, no disability 74).
• I feel involved in decisions relating to my job (with disability 68, no disability 73).
• I feel involved in decisions relating to my team (with disability 74, no disability 79).
• I feel that board members who are responsible for my organisation are sufficiently visible (with disability 51, no disability 56).
• I have confidence and trust in Board members who are responsible for my organisation (with disability 56, no disability 61).

Overall experience for those with disability is rated 0.5 lower (6.6) than those without disabilities (7.1).

Ethnicity

Overall experience is scored highest among those of African, Scottish African or British African (7.9). White and mixed or multiple ethnic groups rate lowest (7.0).

Across ‘My Experience as an Individual’ there is typically a difference of 5 or 6 points across the different ethnicities. Components where that difference is greater are:

• I am given the time and resources to support my learning growth: African, Scottish African or British African score highest (82) while Mixed or multiple ethnic groups score 8 points lower (74).
• I feel involved in decisions relating to my job: Asian, Scottish Asian or British Asian score highest (79) and Mixed or multiple ethnic groups score 8 points lower (71).
• I am confident my ideas and suggestion are acted upon: African, Scottish African or British African score highest (79) and while Mixed or multiple ethnic groups again score 8 points lower (71).

All components in ‘My Team’ have a range of 5 to 6 points with African, Scottish African or British African ethnicities always scoring highest and Caribbean or Black and Mixed or multiple ethnic groups having the lowest scores.

The largest differences are seen in the scores for ‘My Organisation’ as summarised in the table following. African, Scottish African or British African score highest, with White and Mixed or multiple ethnic groups scoring lowest. The largest range in scores is seen for:

• I have confidence and trust in Board members who are responsible for my organisation has a range of 17 points.
• I feel that board members who are responsible for my organisation are sufficiently visible and I am confident performance is managed well within my organisation both have a range of 17 points.

Age

The youngest (under 25 years) and the oldest (65 years and over) score highest for overall experience, a pattern seen generally across all iMatter components.

Within ‘My Experience as an Individual’ there are two ratings that differ by only 1 point across all age groups:

• I feel involved in decisions relating to my job (73 to 74)
• I am treated fairly and consistently (84 to 85)

Those aged 65 and over score 86 for My work gives me a sense of achievement, 3 or 4 points above all other age groups.

Those aged 55 and over score 1 or 2 points lower than other age groups for both I am confident my ideas and suggestions are listened to and I am confident my ideas and suggestion are acted upon.

The components within ‘My Team’ are rated quite consistently across the age groups with a range of only 1 or 2 points.

Much larger differences are seen within My Organisation:

• I am confident performance is managed well within my organisation has a range of 10 points, with those under 25 years scoring 72 compared to those aged 45 – 54 years who score only 62.
• I have confidence and trust in Board members who are responsible for my organisation ranges from 68 among those under 25 years to 60 among those aged between 45 and 64 years.