iMatter Health & Social Care Staff Experience Survey 2024

Appendix 4: Board Descriptions

National Boards each have very different remits and structures, some are patient-facing while others provide support services. These short descriptions are provided as an overview of each Board along with a link to their website where further information can be found:

NHS Golden Jubilee

“NHS Golden Jubilee has a national portfolio which includes the Golden Jubilee University National Hospital, NHS Scotland Academy, national Centre for Sustainable Delivery, Golden Jubilee Research Institute and Golden Jubilee Conference Hotel. Set in a modern, purpose-built environment the facility combines a top quality hospital with hotel, and conference facilities and centres for research, clinical skills and innovation. This integrated approach, with a focus on continuous learning and strong links to academia and industry, creates a crucible for innovation and a vibrant network for the spread of learning and best practice.”

Please visit the website for NHS Golden Jubilee https://www.nhsgoldenjubilee.co.uk/

Scottish Ambulance Service

“The Scottish Ambulance Service is on the frontline of the NHS, despatching immediate medical assistance or clinical advice to over 5 million people across Scotland. Our aim is to offer the highest level of care to our patients as we preserve life and promote recovery, with our skilled workforce bringing care and compassion to those who need it most.

We provide ambulance care to patients who need support to reach their healthcare appointment, or for their admission to and discharge from hospital, due to their medical or clinical needs. We also transfer some of Scotland's most serious patients who need specialist care.”

Please visit the website for Scottish Ambulance Service https://www.scottishambulance.com/

NHS 24

“NHS 24 is one of Scotland’s 7 special health boards. We’re Scotland’s provider of digital health and care services. These are delivered by phone and through a range of digital channels including online platforms.”

Their services include:

• 111: Urgent care if you think you need A&E but it’s not life or limb threatening, support if you’re in mental health distress, and advice if your GP, pharmacy or dental practice is closed.
• NHS inform: Quality-assured health and care information including symptom checkers, Scotland’s Service Directory, and mental health advice and resources.
• Breathing Space: a free and confidential phone and webchat service for anyone in Scotland over the age of 16 experiencing low mood, depression, or anxiety.
• Care Information Scotland: a phone, webchat, and website service providing information about care services for people living in Scotland.
• Quit Your Way Scotland: an advice and support service for anyone trying to stop smoking in Scotland
• Living Life: a phone service that offers support to people in Scotland who are experiencing low mood, mild to moderate depression or symptoms of anxiety through cognitive behavioural therapy (CBT).
• NHS 24 Online App: provides health and care advice through chatbot, find service functions and push notifications (free on both iOS and Android).”

Please visit the website for NHS 24 https://www.nhs24.scot/

NHS Education for Scotland

“NHS Education for Scotland (NES) is an education and training body and a national health board within NHS Scotland. We are responsible for developing and delivering healthcare education and training for the NHS, health and social care sector and other public bodies. We have a Scotland-wide role in undergraduate, postgraduate and continuing professional development.”

Please visit the website for NHS Education for Scotland https://www.nes.scot.nhs.uk/

Healthcare Improvement Scotland

“The purpose of Healthcare Improvement Scotland is to enable the people of Scotland to experience the best quality of health and social care.

The areas where we can make the most impact and focus our efforts are:

• enabling people to make informed choices about their care and treatment
• helping health and social care organisations to improve their services
• providing evidence and sharing knowledge with services to help them improve
• enabling people to get the best out of the services they use
• providing quality assurance that gives people confidence in NHS services
• making the best use of resources to add value to the care people receive

Our broad work programme supports health and social care services to improve. This includes the regulation of independent hospitals and clinics.

We improve health and care for the people of Scotland. Our vision is a health and care system where:

• people can access safe, effective, good quality, person-centred care when they need it
• services are informed by the people of Scotland and based on evidence that works
• those delivering care have support to innovate and improve”

Please visit the website for Healthcare Improvement Scotland https://www.healthcareimprovementscotland.org/

NHS National Services Scotland

“We provide services and advice to the NHS and wider public sector.

NSS supports customers to deliver their services more efficiently and effectively. We offer shared services on a national scale using best-in-class systems and standards. Our aim is to help our customers save money and free up resources so they can be re-invested into essential services. We also provide consultancy and support to help public bodies join up health and social care.

We aim to achieve this through four strategic objectives:

• put customers at the heart of everything we do
• increase our service value
• improve the way we do things
• ensure that we're a great place to work.”

Please visit the website for NHS National Services Scotland https://www.nss.nhs.scot/

The State Hospital

“Although The State Hospital shares the same values, aims and challenges as the rest of the NHS in Scotland, it is unique because it has the dual responsibility of caring for very ill, detained patients as well as protecting them, the public and staff from harm.

The State Hospital is one of four high secure hospitals in the UK. Located in South Lanarkshire in central Scotland, it is a national service for Scotland and Northern Ireland and one part of the pathway of care that should be available for those with secure care needs. The principal aim is to rehabilitate patients, ensuring safe transfer to appropriate lower levels of security.”

Please visit the website for The State Hospital https://www.tsh.scot.nhs.uk/

Public Health Scotland

“Public Health Scotland is Scotland’s lead national body for improving and protecting the health and wellbeing of all of Scotland’s people.

Our vision is for a Scotland where everybody thrives. Focusing on prevention and early intervention, we aim to increase healthy life expectancy and reduce premature mortality by responding to the wider determinants that impact on people’s health and wellbeing. To do this, we use data, intelligence and a place-based approach to lead and deliver Scotland’s public health priorities.

We are jointly sponsored by COSLA and the Scottish Government and collaborate across the public and third sectors. We provide advice and support to local government and authorities in a professionally independent manner.

Our values of respect, collaboration, innovation, excellence and integrity are at the heart of our work.”

Please visit the website for Public Health Scotland https://www.publichealthscotland.scot/