iMatter Health & Social Care Staff Experience Survey 2024
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2024 iMatter survey.
iMatter 2024 Key Performance Indicators (KPIs)
Response Rate
Overall Response Rate 58%
Questionnaires Issued: 206,790
Responses Received: 119,534
The response rate is calculated as the percentage of questionnaires issued that have been completed and returned within the allowable time.
In total 206,790 questionnaires were issued, 5,045 more than in 2023. A total of 119,534 usable responses were received, up by 1,158 on 2023.
The 2024 response rate is 58%, a decrease of 1 percentage point from 2023, though still 3 percentage points (pps) ahead of 2022.
Employee Engagement Index Score (EEI)
Employee Engagement Index (EEI) Score 76
The Employee Engagement Index (EEI) is calculated based on the number of responses for each point on the scale for component questions[3] (Strongly Agree to Strongly Disagree) multiplied by its number value (6 to 1). These scores are added together and divided by the overall number of responses to give the score to show level of engagement.
The 2024 EEI Score for Health and Social Care is 76, a decrease of one point (p) from 2023, returning to the 2022 score.
Action Plans Agreed
Action Plans Agreed: 56% within the 8-week window
Each team is invited to complete a continuous improvement Action Plan. 56% of teams had an agreed Action Plan in place within 8 weeks of receiving their teams iMatter results.
This is an improvement of 1 percentage point (pp) from 2023 when 55% of teams had an action plan agreed within 8 weeks.
iMatter KPIs Over Time
The following table summarises the iMatter Key Performance Indicators (KPIs) nationally.
- The 2024 response rate is 1 percentage point (pp) lower than 2023 but remains higher than 2021 and 2022 levels.
- The overall EEI score of 76 for Health and Social Care is 1 point (p) lower than the 2023 EEI, returning to the 2022 score.
- 56% of teams completed Action Plans in 2024, an increase of 1 pp from 2023.
| Year | Response Rate | Movement from Previous Year | EEI | Movement from Previous Year | Action Plan Completion | Movement from Previous Year |
|---|---|---|---|---|---|---|
| 2024 | 58% | -1 | 76 | -1 | 56% | +1 |
| 2023 | 59% | +4 | 77 | +1 | 55% | +8 |
| 2022 | 55% | -1 | 76 | +1 | 47% | +5 |
| 2021 | 56% | -6 | 75 | -1 | 42%[4] | -16 |
| 2019 | 62% | +3 | 76 | +1 | 58% | +2 |
| 2018 | 59% | -4 | No Report | N/A | 56% | +13 |
| 2017 | 63% | 75 | 43% |
iMatter 2024 KPIs for Individual Boards
The table following summarises the iMatter KPIs for each individual Board.
| Board KPIs | Response Rate | EEI | Action Plans Agreed |
|---|---|---|---|
| Health and Social Care | 58% | 76 | 56% |
| National Boards (Patient-facing) | |||
| NHS Golden Jubilee | 58% | 77 | 56% |
| NHS 24 | 76% | 77 | 92% |
| Scottish Ambulance Service | 59% | 66 | 65% |
| The State Hospital | 72% | 75 | 47% |
| National Boards (Support) | |||
| Healthcare Improvement Scotland | 90% | 75 | 75% |
| National Services Scotland | 80% | 77 | 99% |
| NHS Education for Scotland | 87% | 84 | 87% |
| Public Health Scotland | 87% | 79 | 88% |
| Geographic Boards | |||
| NHS Ayrshire & Arran | 56% | 78 | 57% |
| NHS Borders | 57% | 76 | 56% |
| NHS Dumfries & Galloway | 62% | 75 | 55% |
| NHS Fife | 64% | 76 | 65% |
| NHS Forth Valley | 58% | 76 | 61% |
| NHS Grampian | 60% | 77 | 45% |
| NHS Greater Glasgow and Clyde | 53% | 76 | 56% |
| NHS Highland | 53% | 76 | 31% |
| NHS Lanarkshire | 58% | 78 | 65% |
| NHS Lothian | 57% | 77 | 54% |
| NHS Orkney | 69% | 75 | 69% |
| NHS Shetland | 60% | 78 | 43% |
| NHS Tayside | 56% | 77 | 45% |
| NHS Western Isles | 62% | 75 | 66% |
Contact
Email: nationalimatterteam@gov.scot
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