Publication - Research and analysis
iMatter Health & Social Care Staff Experience Survey 2024
Independent report by Webropol providing detailed information and analysis of staff experience in health and social care across Scotland. This report contains data from the 2024 iMatter survey.
Survey Questions – National Summary of Results
| Health and Social Care | iMatter 2024 |
|---|---|
| My Experience as an Individual | |
| I am clear about my duties and responsibilities | 88 |
| I get the information I need to do my job well | 82 |
| I am given the time and resources to support my learning growth | 74 |
| I have sufficient support to do my job well | 80 |
| I am confident my ideas and suggestions are listened to | 77 |
| I am confident my ideas and suggestion are acted upon | 73 |
| I feel involved in decisions relating to my job | 72 |
| I am treated with dignity and respect as an individual | 85 |
| I am treated fairly and consistently | 83 |
| I get enough helpful feedback on how well I do my work | 76 |
| I feel appreciated for the work I do | 76 |
| My work gives me a sense of achievement | 82 |
| My Team/My Line Manager | |
| I feel my direct line manager cares about my health and well-being | 87 |
| My direct line manager is sufficiently approachable | 88 |
| I have confidence and trust in my direct line manager | 86 |
| I feel involved in decisions relating to my team | 77 |
| I am confident performance is managed well within my team | 79 |
| My team works well together | 84 |
| I would recommend my team as a good one to be a part of | 85 |
| My Organisation | |
| I understand how my role contributes to the goals of my organisation | 83 |
| I feel my organisation cares about my health and wellbeing | 71 |
| I feel that board members who are responsible for my organisation are sufficiently visible | 55 |
| I have confidence and trust in Board members who are responsible for my organisation | 60 |
| I feel sufficiently involved in decisions relating to my organisation | 55 |
| I am confident performance is managed well within my organisation | 62 |
| I get the help and support I need from other teams and services within the organisation to do my job | 71 |
| I would recommend my organisation as a good place to work | 74 |
| I would be happy for a friend or relative to access services within my organisation | 77 |
| Raising Concerns[7] | |
| I am confident that I can safely raise concerns about issues in my workplace | 79 |
| I am confident that my concerns will be followed up and responded to | 73 |
The following table shows all the components ranked in order of score, high to low. The highest scoring areas are those that relate to the relationship staff have with their line manager and the clarity staff have about their role. The lowest scoring components are those that relate to confidence in and visibility of board members, as well as being involved in decisions and how performance is managed.
| Health & Social Care Rank Order | iMatter 2024 |
|---|---|
| I am clear about my duties and responsibilities | 88 |
| My direct line manager is sufficiently approachable | 88 |
| I feel my direct line manager cares about my health and well-being | 87 |
| I have confidence and trust in my direct line manager | 86 |
| I am treated with dignity and respect as an individual | 85 |
| I would recommend my team as a good one to be a part of | 85 |
| My team works well together | 84 |
| I am treated fairly and consistently | 83 |
| I understand how my role contributes to the goals of my organisation | 83 |
| I get the information I need to do my job well | 82 |
| My work gives me a sense of achievement | 82 |
| I have sufficient support to do my job well | 80 |
| I am confident performance is managed well within my team | 79 |
| I am confident my ideas and suggestions are listened to | 77 |
| I feel involved in decisions relating to my team | 77 |
| I would be happy for a friend or relative to access services within my organisation | 77 |
| I get enough helpful feedback on how well I do my work | 76 |
| I feel appreciated for the work I do | 76 |
| I am given the time and resources to support my learning growth | 74 |
| I would recommend my organisation as a good place to work | 74 |
| I am confident my ideas and suggestion are acted upon | 73 |
| I feel involved in decisions relating to my job | 72 |
| I feel my organisation cares about my health and wellbeing | 71 |
| I get the help and support I need from other teams and services within the organisation to do my job | 71 |
| I am confident performance is managed well within my organisation | 62 |
| I have confidence and trust in Board members who are responsible for my organisation | 60 |
| I feel that board members who are responsible for my organisation are sufficiently visible | 55 |
| I feel sufficiently involved in decisions relating to my organisation | 55 |
Contact
Email: nationalimatterteam@gov.scot
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