Independent Review of Adult Disability Payment: consultation - easy read

Section 3 – Pre-application support for Adult Disability Payment applications

Local Delivery Service

Social Security Scotland says it provides a Local Delivery service that is available in every part of Scotland.

The Local Delivery service helps people with Scottish social security benefits in a place and at a time that suits them.

Question 4

Have you used the Local Delivery service provided to help you with something to do with Adult Disability Payment?

Yes / No / Don’t Know

Please say why you did or did not use the Local Delivery service.

If you said “yes” please tell us what you thought worked well and what worked less well about the Service:

Independent Advocacy Service

The Scottish Government provides money for an Independent Advocacy Service by a charity called VoiceAbility.

VoiceAbility provides advocates to disabled people to help them engage effectively with Social Security Scotland.

VoiceAbility say they provide independent advocates to help people:

• make sure they understand letters, application forms, phone calls and meetings with Social Security Scotland
• help them understand what to do if they are not happy.

Question 5

Have you used the Independent Advocacy Service to help you with something to do with Adult Disability Payment?

Yes / No / Don’t Know

Please explain why you did or did not use the Independent Advocacy Service:

If you said “yes” please tell us what you thought worked well and what worked less well about the Service: