Independent Review of Adult Disability Payment: consultation

Section 11 – Changes in people’s circumstances

People (or people who act on their behalf, called representatives) must inform Social Security Scotland about changes, such as:

• their banking or contact details
• their condition
• the level of help and care needs
• the support they need with their mobility.

People (or their representatives) must tell Social Security Scotland about changes within four weeks.

How reporting a change of circumstances works with PIP

For context, for people in Scotland and elsewhere in the UK still receiving PIP, a change of circumstances must be reported over the telephone^[11].

The following question asks about reporting a change of circumstances for Adult Disability Payment.

For this question, we are specifically interested in changes that affect a person’s daily living needs. This might mean that the amount of Adult Disability Payment they get might change.

Question 20

Have you previously reported a change of circumstances for Adult Disability Payment?

• Yes
• No
• Don’t Know

If you said “yes”:

(a) Do you feel that you were treated with dignity, fairness and respect?

• Yes
• No
• Don’t Know

(b) Did you receive regular updates about what was happening?

• Yes
• No
• Don’t Know

(c) In your view, what worked well?

(d) In your view, worked less well?