Independent review of Scottish Government's use of mobile messaging apps and non-corporate technology

Emma Martins' report of her independent review


24. Appendix 10. Key events (MMA policy) and mapped recommendations.

Key Event

Relevant factors

Relevant Recommendation/s

Onboarding, induction, training, performance management

Website.

Information pack for Ministers.

Induction.

Codes of Conduct (ministerial code and civil service codes (UK and Scotland))

(1) Integrate 'In the Service of Scotland' into updated mission/vision/purpose.

Embed these messages into all 'touchpoints,' both public and internal.

(4) Consider developing the role of Propriety & Ethics (P&E) to be more visible, proactive and involved.

Device offer/allocation/ provision

'The need for an official Scottish Government issued corporate device (mobile phone or tablet (iPad) is determined by individual business areas based on their requirements. There is no limit on grade or position that can have a corporate device'

(1) Integrate 'In the Service of Scotland' into updated mission/vision/purpose.

Embed these messages into all 'touchpoints,' both public and internal.

(4) Consider developing the role of Propriety & Ethics (P&E) to be more visible, proactive and involved.

Policy/guidance trigger

There were numerous opportunities over recent years for this issue to be raised for detailed consideration and mitigating actions.

(6) Develop a new risk assessment framework incorporating codes, culture, and Propriety & Ethics.

(11) Scheduled review for existing policies/guidance

Policy/guidance drafting

Horizontal view of risks/opportunities not taken. Important to ensure different skills/remits etc are involved.

(6) Develop a new risk assessment framework incorporating codes, culture, and Propriety & Ethics.

(11) Scheduled review for existing policies/guidance

Policy/guidance approval

Horizontal view of risks/opportunities not taken. Important to ensure different skills/remits etc are involved.

(6) Develop a new risk assessment framework incorporating codes, culture, and Propriety & Ethics.

(11) Scheduled review for existing policies/guidance

Policy/guidance roll-out

N/A

(1) Integrate 'In the Service of Scotland' into updated mission/vision/purpose.

Embed these messages into all 'touchpoints,' both public and internal.

Policy/guidance review

There is no formal mechanism for review.

(11) Scheduled review for existing policies/guidance

To use an MMA to communicate – government business

Legitimised by reference in SG policy and guidance.

Lack of clarity about information of 'corporate value.' Significant corporate vulnerability because of subjectivity of individual interpretation and judgement.

Commonly used and normalised across society.

Appears to be a lack of understanding or appreciation of the risks, both organisational and individual.

(12) New policy for mobile messaging apps (MMAs).

(6) Develop a new risk assessment framework incorporating codes, culture, and Propriety & Ethics.

Contact

Email: helen.findlay@gov.scot

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