Independent review of Scottish Government's use of mobile messaging apps and non-corporate technology

Emma Martins' report of her independent review


Footnotes

1. Scottish Government (2021). Available at https://www.gov.scot/publications/scottish-government-information-management-strategy/pages/2/ (accessed 15 June 2024)

2. Module 2A Outline of Scope.docx (covid-19.public-inquiry.uk)

3. Scottish Government intervention - communications and records | Scottish Information Commissioner (foi.scot)

4. Scottish Government (2021) Available at https://www.gov.scot/publications/review-of-corporate-information-management/ (accessed 09 June 2024)

5. Clement-Jones, T. (2024) Living with the Algorithm. Lewes, Unicorn Publishing Group.

6. The Scottish Parliament (2024) Meeting of the Parliament. Available at https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/meeting-of-parliament-25-01-2024?meeting=15670 (Accessed 16 June 2024).

7. UK Covid-19 Inquiry (2024) Transcript of Module 2A. Available at https://covid19.public-inquiry.uk/documents/transcript-of-module-2a-public-hearing-on-25-january-2024/ (Accessed 17 June 2024).

8. UK Covid-19 Inquiry (2024) Module 2A Closing Statement. Available at https://covid19.public-inquiry.uk/documents/module-2a-closing-statement-on-behalf-of-scottish-government/ (Accessed 17 June 2024)

9. Scottish Government (2021). A Review of Information Management in the Scottish Government. Available at https://www.gov.scot/publications/review-of-corporate-information-management/ (Accessed 16 June 2024).

10. Scottish Government (2021). Scottish Government Information Management Strategy. Available at https://www.gov.scot/publications/scottish-government-information-management-strategy/ (Accessed 17 June 2024).

11. Shaw, T (2007) Historical Abuse Systemic Review: Residential Schools and Children's Homes in Scotland 1950 to 1995. Available at https://dera.ioe.ac.uk/id/eprint/7215/1/0054353.pdf (Accessed 11 June 2024).

12. Angiolini, E (2016). Report of the National Cremation Investigation. Available at https://www.gov.scot/publications/report-national-cremation-investigation-dame-elish-angiolini-dbe-qc/documents/ (accessed 17 June 2024).

13. Scottish Council on Archives (2024). Covid-19 Inquiry: Without Proper Records Management, We Would Know Nothing. Available at https://www.scottisharchives.org.uk/latest/news/covid-19-inquiry/ (Accessed 19 May 2024).

14. UK Covid-19 Inquiry (2023). Witness statement of David Hamilton, Scottish Information Commissioner. Available at https://covid19.public-inquiry.uk/documents/inq000365992-witness-statement-of-david-hamilton-scottish-information-commissioner-dated-05-12-2023/ (Accessed 01 June 2024).

15. Byrne, M.D, & Bovair, S. (1997). A Working Memory Model of a Common Procedural Error. Cognitive Science, 21(1), 31-6.

16. Cheung, C.M.K., Wong, R.Y.M., Chan, T.K.H., (2016) Online Disinhibition: Conceptualization, Measurement, and Relation to Aggressive Behaviours.

17. The Scottish Parliament (2023). Available at https://www.parliament.scot/chamber-and-committees/official-report/search-what-was-said-in-parliament/meeting-of-parliament-31-10-2023?meeting=15512 (Accessed 14 May 2024).

18. UK Covid-19 Inquiry (2023). Witness Statement of Professor Jason Leitch. Available at https://covid19.public-inquiry.uk/documents/inq000329366-witness-statement-of-professor-jason-leitch-national-clinical-director-ncd-and-co-director-of-the-directorate-for-healthcare-quality-and-improvement-dated-02-11-2023/ (Accessed 7 May 2024).

19. Mason, R. (2023). 'End government by WhatsApp, urges former GCHQ head.' The Guardian. 26 December.

20. IRMS (2021). Available at https://cdn.ymaws.com/irms.org.uk/resource/collection/08D28A35-8238-4C28-883F-6257CC4B94EA/Bulletin_222_Jul_2021.pdf (Accessed 07 June 2024).

21. Rajan, A., Robinson, N. (2023). 'Covidshambles: The human cost of chaos in No 10'. The Today Podcast. [Podcast]. Available at https://www.bbc.co.uk/programmes/m001ryvh (Accessed 23 May 2024).

22. Bowles, C. (2018). Future Ethics. Hove. NowNext Press.

23. Cabinet Office (2023). Using non-corporate communication channels (e.g. WhatsApp, private email, SMS) for government business. Available at https://www.gov.uk/government/publications/non-corporate-communication-channels-for-government-business/using-non-corporate-communication-channels-eg-whatsapp-private-email-sms-for-government-business-html (Accessed 01 May 2024).

24. Information Commissioner's Office (2022). Behind the Screens – maintaining government transparency and data security in the age of messaging apps. Available at https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2022/07/behind-the-screens-ico-calls-for-review-into-use-of-private-email-and-messaging-apps-within-government/ (Accessed 01 June 2024).

25. Lewis, H. (2023). 'Helen Lewis Has Left the Chat.' Influenced [Podcast].Available at https://www.bbc.co.uk/programmes/m001xx3k (accessed 22 May 2024)

26. BBC (2024). "How I was targeted in the Westminster honeytrap.' Available at https://www.bbc.co.uk/news/uk-politics-68761113 (Accessed 07 June 2024).

27. IOPC (2021). Independent Review into the use of WhatsApp and other instant messaging applications within the police service. Available at https://www.policeconduct.gov.uk (Accessed 30 April 2024).

28. Today (2024). Radio 4. 10 April.

29. The Today Programme. (2024) BBC Radio 4, 10 May.

30. UK Government (2024). £31M committed to protect democratic process. Available at https://www.gov.uk/government/news/31m-committed-to-protect-democratic-process. (Accessed 13 May 2024).

31. Wilson, L. (2021). "Death threats sent to a third of MSP's.' Holyrood. 15 February 2021. Available at https://www.holyrood.com/news/view,death-threats-sent-to-third-of-msps (Accessed 01 June 2024).

32. Ipsos (2023). 'Ipsos Veracity Index 2023. Trust in professions survey.' Available at https://www.ipsos.com/en-uk/ipsos-trust-in-professions-veracity-index-2023 (Accessed 18 May 2024).

33. Bryant, C. (2024). Code of Conduct. Why We Need to Fix Parliament – and How to Do It. Dublin: Bloomsbury Publishing.

34. Scottish Government (2024), Scottish Social Attitudes Survey 2023: Attitudes to government, the economy, and the health service (Accessed 22 July 2024). Available at https://www.gov.scot/publications/scottish-social-attitudes-survey-2023-attitudes-government-economy-health-service/documents/

35. Stoker, G. (2006), Why Politics Matters. Making Democracy Work. Hampshire. Palgrave Macmillan.

36. UK Governance Project. (2024). Final Report. Available at https://www.ukgovernanceproject.co.uk/wp-content/uploads/2024/02/Governance-Project-Final-Report-31.1.24.pdf (Accessed 15 May 2024).

37. Ibid 21

38. The Scottish Parliament (2023). Culture and Behaviours in the Scottish Government, The Continuous Improvement Programme 2022 Update to the Finance and Public Administration Committee. Available at

39. https://www.parliament.scot/-/media/files/committees/finance-and-public-administration-committee/correspondence/2023/sgcontinuousimprovementprogrammetracker_14feb23.pdf (accessed 15 August 2024).

40. Information Commissioner's Office (2024). ICO reprimands NHS Lanarkshire for sharing patient data via WhatsApp.' Available at https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-reprimands-nhs-lanarkshire-for-sharing-patient-data-via-whatsapp/ (Accessed 02 June 2024).

41. Somers-Joce, C. (2024). 'Government by WhatsApp: a fetter on scrutiny?.' The Constitution Society. 15 March 2024. Available at https://consoc.org.uk/government-by-whatsapp/ (Accessed 28 May 2024).

42. Blick, A., Hennessy, P. (2022) The Bonfire of the Decencies. London. Haus Publishing.

43. Parkinson, J. (2022) 'Ministers' WhatsApp and personal email use doesn't break law, court rules, BBC News. 29 April. Available at https://www.bbc.com/news/uk-politics-61269033 (Accessed 02 July 2024).

44. The Committee on Standards in Public Life (2023). 'Leading in Practice.' Available at https://www.gov.uk/government/news/the-committee-on-standards-in-public-life-publishes-new-report-leading-in-practice (Accessed 03 June 2024).

45. The Scottish Parliament (2023). Letter from the Director-General Corporate to the Convener of 17 May 2024. Available at https://www.parliament.scot/-/media/files/committees/finance-and-public-administration-committee/correspondence/2024/publicadmin_dgcorporatescotgovttoconvener_17may24(2).pdf (Accessed 16 August 2024)

46. Ibid

47. Scottish Government (2022). 'Building trust in the digital era: achieving Scotland's aspirations as an ethical digital nation.' Available at https://www.gov.scot/publications/building-trust-digital-era-achieving-scotlands-aspirations-ethical-digital-nation/pages/2/ (Accessed 12 May 2024).

48. Hodges, C. & Steinholtz, R. (2017). Ethical Business Practice and Regulation: A Behavioural and Values-Based Approach to Compliance and Enforcement. Oxford. Hart Publishing.

49. Hodges, C. (2022). Outcome-Based Cooperation: In Communities, Business, Regulation, and Dispute Resolution. Oxford. Hart Publishing.

50. Cabinet Office (2023). Using non-corporate communication channels (e.g. WhatsApp, private email, SMS) forgovernmentbusiness. Available at https://assets.publishing.service.gov.uk/media/642574183d885d000fdadf1e/2023-03-30_Non-corporate_communications_channels_guidance.pdf (Accessed 02 July 2024).

51. Somers-Joce, C. (2024). 'Government by WhatsApp: a fetter on scrutiny?.' The Constitution Society. 15 March 2024. Available at https://consoc.org.uk/government-by-whatsapp/ (Accessed 28 May 2024).

52. Government of Canada (2024). Information Management Protocol – Instant Messaging Using a Mobile Device. Available at https://www.canada.ca/en/government/system/digital-government/digital-government-innovations/information-management/information-management-protocol-instant-messaging-using-mobile-device.html (Accessed 08 June 2024).

53. UK Covid-19 Inquiry (2024). Module 2 Closing Statement on behalf of the Cabinet Office. Available at https://covid19.public-inquiry.uk/documents/module-2-closing-statement-on-behalf-of-the-cabinet-office/ (Accessed 17 April 2024).

54. Cabinet Office -v- Chair of the UK Covid-19 Inquiry (2023). High Court of Justice [2023] EWHC 1702 (Admin) Case Number: CO/2012/2023.

55. Hunt, C. (2023) Humanizing Rules: Bringing Behavioural Science to Ethics and Compliance. Chichester. Wiley.

56. Hodges, C. (2022). Outcome-Based Cooperation: In Communities, Business, Regulation, and Dispute Resolution. Oxford. Hart Publishing.

57. National Records of Scotland (2019). Progress Update Review – Assessment Reports. Available at https://www.nrscotland.gov.uk/record-keeping/public-records-scotland-act-2011/progress-update-review-pur-assessment-reports#s (Accessed 07 May 2024).

58. See s65 of FOISA

59. Campaign for Freedom of Information in Scotland (2018). Available at https://www.cfois.scot/get-it-minuted-campaign-launched/ (Accessed 07 June 2024).

60. Scottish Information Commissioner (2020). Available at https://www.foi.scot/decision-1312020 (Accessed 07 June 2024).

61. International Council on Archives (2020). Available at https://www.ica.org/covid-19-the-duty-to-document-does-not-cease-in-a-crisis-it-becomes-more-essential/#:~:text=The%20statement%20is%20built%20on,be%20facilitated%20during%20the%20shutdown (Accessed 09 June 2024)

62. Guild (2020). 'Mastering Messaging in the Workplace – How to Communicate with Messaging at Work.' Available at https://guild.co/blog/messaging-in-the-workplace-report/ (Accessed 20 June 2024).

63. Guild (2020). 'Why the UK Government's approach to WhatsApp is an issue. Available at https://guild.co/blog/uk-government-whatsapp-research/ (Accessed 20 June 2024).

64. Cabinet Office (2020). Available at https://www.gov.uk/government/publications/findings-of-the-boardman-review (Accessed 08 June 2024).

65. Scottish Government (2021). Available at https://www.gov.scot/publications/review-of-corporate-information-management/documents/ (Accessed 06 June 2024)

66. Good Law Project (2021). Available at https://www.crowdjustice.com/case/private-emails/ (accessed 07 June 2024).

67. National Cyber Security Centre (2021). Available at https://www.ncsc.gov.uk/collection/device-security-guidance (accessed 07 June 2024).

68. IRMS (2021). Available at https://cdn.ymaws.com/irms.org.uk/resource/collection/08D28A35-8238-4C28-883F-6257CC4B94EA/Bulletin_222_Jul_2021.pdf (Accessed 07 June 2024).

69. Scottish Information Commissioner (2021). Available at https://www.foi.scot/commissioner-reflects-on-foi-in-2021 (Accessed 07 June 2024).

70 .Institute for Government (2022). WhatsApp in government: How ministers and officials should use messaging apps – and how they shouldn't. Available at https://www.instituteforgovernment.org.uk/publication/whatsapp-government (Accessed 13 May 2024)

71. IOPC (2023). Available at https://www.npcc.police.uk/SysSiteAssets/media/downloads/publications/disclosure-logs/workforce-coordination-committee/2023/139-2023-1.-30.11.2022iuimsm-wg-minutes-embedded-doc-02-a.pdf (accessed 07 June 2024)

72. Scottish Government (2022). Available at https://www.gov.scot/publications/scottish-government-information-management-strategy/ (accessed 06 June 2024)

73. ICO (2022). Available at https://ico.org.uk/media/about-the-ico/documents/4020886/behind-the-screens.pdf. (Accessed 06 June 2024)

74. Scottish Information Commissioner (2020). Available at https://www.foi.scot/sites/default/files/2022-03/FOI_During_and_After_the_Pandemic_Special_Report.pdf. (Accessed 07 June 2024)

75. Institute for Government (2022). Available at https://www.instituteforgovernment.org.uk/publication/whatsapp-government (accessed 07 June 2024)

76. The Constitution Society (2023). Available at https://consoc.org.uk/publications/the-constitution-in-review-4/. (Accessed 08 June 2024)

77. World Economic Forum (2023). Available at https://www.weforum.org/publications/global-risks-report-2023/. (Accessed 07 June 2024)

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82. Scottish Information Commissioner (2023). Available at https://www.foi.scot/commissioners-statement-status-non-corporate-messaging-tools-under-foi-law (Accessed 07 June 2024).

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87. Cabinet Office (2023), Available at https://www.gov.uk/government/publications/non-corporate-communication-channels-for-government-business/using-non-corporate-communication-channels-eg-whatsapp-private-email-sms-for-government-business-html. (Accessed 09 June 2024)

88. BBC News (2022) Available at https://www.bbc.co.uk/news/uk-politics-61269033 (accessed 09 June 2024)

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91. Welsh Government (2024). Available at https://www.gov.wales/sites/default/files/publications/2024-02/atisn20113_0.pdf (accessed 09 June 2024)

92. Covid-19 Public Inquiry (2024). Available at https://covid19.public-inquiry.uk/wp-content/uploads/2024/05/23140839/INQ000400597.pdf. (Accessed 09 June 2024).

Contact

Email: helen.findlay@gov.scot

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