Victim Notification Scheme (VNS): independent review

Section 34: Diversity

We recognise some groups may face particular disadvantage in accessing the scheme in terms of, for example, culture and language. We have made observations on how we believe the position of children with regard to VNS should be revisited.

We were told that there have been no requests for VNS documentation in other languages, but we do not take this as there not being any issue with this; indeed, this may suggest the Scheme is not readily accessible to minority groups. We have not found evidence that diversity and accessibility is actively monitored within the VNS.

We have not found evidence of catering for the sight-impaired, neurodiverse or other characteristics. VNS information appears on a number of official websites in varying formats and content. There is a clear need for greater consistency as well as common use of accessible language and communications options that meet diverse needs.

Recommendation 22. Diversity. Section 34.

Diversity monitoring should be adopted to check on accessibility and progress. Where information given is likely to cause anxiety, confusion or an emotional response, we recommend that such information be given orally where possible. We have further recommended that information be available in a variety of accessible forms, including the visual (Recommendation 19).