Information on Transport Scotland's telephone systems: FOI release

Information requested

1. What telephone system does the organisation use?
2. How many users use the telephone system?
3. Is the telephone system cloud based?
4. When will the organisation next review their telephony contracts?
5. Who is the main network provider the organisation uses for its mobile phones?
6. How many employees have a mobile phone supplied by the organisation?
7. What is the date that the organisation will next review its main mobile phone contract?
8. What Video Conferencing Solutions does the organisation use?
9. Does the organisation run webinars or online events?
10. Does the organisation provide "click To chat" functionality on its website?

Response

Please find the answers to your questions below:

1. What telephone system does the organisation use?
   Mitel
2. How many users use the telephone system? 568  Is the telephone system cloud based?
   568
3. Is the telephone system cloud based?
   No
4. When will the organisation next review their telephony contracts?
   Mitel service goes end of life 31st of March 2024
5. Who is the main network provider the organisation uses for its mobile phones?
   Vodafone
6. How many employees have a mobile phone supplied by the organisation?
   563
7. What is the date that the organisation will next review its main mobile phone contract?
   Current contract due to end on the 16th of March 2023
8. What Video Conferencing Solutions does the organisation use?
   Microsoft Teams
9. Does the organisation run webinars or online events?
   Yes
10. Does the organisation provide "click To chat" functionality on its website?
    No

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.