Inpatient experience survey 2016, volume 3: exploring differences in experience
This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.
Results - Feedback
Summary
The survey results show that 63 per cent of people had not seen or were not given information on how to provide feedback.
The following ten characteristics indicated a significant impact on the differences seen in responses relating to people being provided information on how to give feedback:
- Type of hospital
- SIMD 2016
- Need an interpreter or help with communication
- Ethnicity
- Pre-existing health condition
- Health status
- Gender
- Age
- Had an operation/procedure
- Planned admission
In general, older people and males are significantly more positive whereas people who reported fair or poor health; were an emergency admission; require help with communication and those living in SIMD 2, SIMD 3 or SIMD 5 (least deprived) areas are significantly more negative. All characteristics related to this question are detailed in Table 18.
Table 18: Significant response compared to reference group - feedback
| Question |
Positive |
Negative |
|---|---|---|
| Given information explaining how to provide feedback or complain to the hospital about the care received |
Had an operation; |
Emergency and something else admissions; |
Contact
Email: Nicola Kerr
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