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Publication - Statistics

Inpatient experience survey 2016, volume 3: exploring differences in experience

Published
4 April 2017
Directorate
Population Health Directorate
Topic
Health and social care
ISBN
9781786528773

This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.

View supporting documents Supporting documents

Results - Care And Treatment

Summary

The survey results show that 90 per cent of people were positive about their overall care and treatment.

All the characteristics investigated indicated a significant impact on differences seen in responses relating to people's experience of their care and treatment. In general older people, males and people staying in community, general and other type hospitals are significantly more positive for aspects of their care and treatment.

People who reported fair or poor health; live in SIMD 3, SIMD 4 or SIMD 5 (least deprived) areas and those admitted as an emergency are significantly more negative for aspects of their care and treatment.

Care - overall

Fourteen of the survey questions relate to people's experience of the care and treatment they received. All characteristics investigated are associated with variation seen for these questions (Figure 6).

Figure 6: Number of questions affected by various characteristics - care

Figure 6: Number of questions affected by various characteristics – care

Care and treatment

All characteristics related to care and treatment questions are detailed in Table 8. Older people are significantly more positive than those who are younger. Males are also significantly more positive than females for all aspects of care and treatment.

People staying in other types of hospitals and general hospitals are significantly more positive than those staying in teaching hospitals regarding getting help with aspects of care such as washing and dressing.

Involvement with Care and treatment

All characteristics related to patient's involvement with care and treatment questions are detailed in Table 9. Males were significantly more positive than females regarding questions around the response to clinical errors. Older people were also significantly more positive than young people regarding some of the questions to do with involvement in their care and treatment.

People who were admitted to hospital as an emergency, living in SIMD 4 or SIMD 5 (least deprived) areas were significantly more negative regarding questions relating to involvement in care and treatment.

People who reported their health as either fair or poor were also more negative than those who reported good health, this is reflected in the people who reported pre-existing health conditions also being significantly more negative.

Table 8: Significant response compared to reference group - ward environment

Question

Positive

Negative

Able to get adequate pain relief

Age 55-75+;
Males;
Non-white

Emergency and something else admissions;
Poor health;
chronic pain lasting at least 3 months, other long term health condition, mental health, more than one long term health condition;
Day-to day activity limited a lot;
SIMD 5;
Large general hospitals

Privacy when being examined and treated

Age 65-75+;
Males

Emergency and something else admissions;
Fair and poor health;
chronic pain lasting at least 3 months,
other long term health condition,
learning disability, more than one long term health condition;
SIMD 2, SIMD 3, SIMD 4, SIMD 5

Privacy when condition and treatment was discussed

Age 65-75+;
Males;
Other religions and Christian;
Other urban, accessible small town and accessible rural areas;
Other hospitals

Emergency admissions;
Fair and poor health;
chronic pain lasting at least 3 months, other long term health condition, mental health,
more than one long term health condition;
SIMD 3, SIMD 4, SIMD 5;

Large general hospitals

Help with washing and dressing

Age 45-75+;
Males;
accessible rural and remote rural areas;
Other and general hospitals

Emergency and something else admissions;
Poor health;
chronic pain lasting at least months, more than one long term health condition;
SIMD 3, SIMD 5

Help with eating and drinking

Age 55-64, 75+;
Males;
Other religions;
Other and general hospitals

Emergency and something else admissions;
Poor health;
chronic pain lasting at least 3 months, more than one long term health condition;
Need an interpreter;
SIMD 3, SIMD 5

Help with the bathroom or toilet

Age 65-75+;
Males;
Other, community and general hospitals

Emergency and something else admissions;
Poor health;
more than one long term health condition;
SIMD 2, SIMD 3, SIMD 4, SIMD 5

Kept physically comfortable

Age 35-75+;
Males;
Christian;
Other, general hospitals

Emergency and something else admissions;
Poor health;
chronic pain lasting at least 3 months, mental health, more than one long term health condition;
Day-to-day activity limited a lot;
SIMD 3, SIMD 4, SIMD 5

Table 9: Significant response compared to reference group - involvement with care and treatment

Question

Positive

Negative

Involved in decisions about care and treatment

Had an operation;
Age 55-75+;
Deafness or severe hearing impairment;
Accessible remote and remote rural areas;
Other hospitals

Emergency and something else admissions;
Fair and poor health;
Physical disability, chronic pain, mental health, more than one long term health condition;
SIMD 3, SIMD 4, SIMD 5;
Large general hospitals

People that matter to you involved in decisions about care and treatment

Other urban and accessible rural areas;
Other and general hospitals

Emergency admissions;
Fair and poor health;
chronic pain lasting at least 3 months, more than one long term health condition;
Non-white;
Large general hospitals

Staff took adequate care when carrying out physical procedures

Age 45-75+;
Males;
Other and general hospitals

Emergency and something else admissions;
Had an operation;
Fair and poor health;
chronic pain lasting at least 3 months, other long term health condition, blindness or severe vision impairment, learning disability, more than one long term health condition;
Need an interpreter;
SIMD 3, SIMD 4, SIMD 5

Member of staff discussed error

Males

-

Satisfied with how these events were dealt with

Age 35-75+

Gay/Lesbian/Bisexual/Other
SIMD 3, SIMD 4

Moving between wards managed well

Age 45-75+;
Males;
Christian

Emergency admissions;
Fair and poor health;
more than one long term health condition;
SIMD 4, SIMD 5;
Large general hospitals

Overall, care and treatment during stay in hospital

Age 25-34, 45-75+;
Males;
Christian;
Other and general hospitals

Emergency and something else admissions;
Fair and poor health;
chronic pain lasting at least 3 months, mental health, more than one long term health condition;
Day-today activity limited a lot;
Need an interpreter;
Large general hospitals

Contact

Email: Nicola Kerr

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