Inpatient experience survey 2016, volume 3: exploring differences in experience
This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.
Results - Leaving Hospital
Summary
The survey results show that 78 per cent of people were positive about the overall arrangements for leaving hospital.
All the characteristics investigated indicated a significant impact on differences seen in responses relating to people's experience of leaving hospital.
In general older people, males and people staying in community, general and other type hospitals are significantly more positive for aspects of their care and treatment when leaving hospital.
People who reported fair or poor health; pre-existing health conditions; limited day-to-day activity and those admitted as an emergency are significantly more negative for aspects of their care and treatment when leaving hospital.
Overall experience of leaving hospital
Thirteen of the survey questions relate to people's experience when leaving hospital from medicines to transport home. All characteristics except sexual orientation, are associated with variation seen for these questions (Figure 9).
Figure 9: Number of questions affected by various characteristics - leaving hospital
Medicines
Four questions in the survey relate to medicines. All characteristics related to these questions are detailed in Table 14.
In general, location is associated with some of the variation seen, with those living in accessible rural and other urban areas being significantly more positive than those living in large urban areas as well as those living in certain SIMD areas being significantly more negative than those living in SIMD 1 (most deprived).
People aged over 55 were significantly more positive than younger people regarding the wait for medicines although those aged over 75 were significantly more negative when it came to understanding what their medicines were for.
Table 14: Significant response compared to reference group - medicines
| Question |
Positive |
Negative |
|---|---|---|
| Didn't have to wait too long to get medicines |
Age 55-75+; |
Emergency admissions; |
| Understood what medicines were for |
Other urban and accessible rural areas |
Emergency and something else admissions; |
| Understood how and when to take the medicines |
Males; |
Emergency and something else admissions; |
| Understood the possible side effects of the medicines |
Males; |
Emergency and something else admissions; |
Arrangements for leaving
Four questions in the survey relate to the arrangements that were made for leaving hospital. All characteristics related to these questions are detailed in Table 15.
In general, people aged over 65 are significantly more positive than younger people as are people who stayed in other types of hospital compared to teaching hospitals.
People who had an emergency admission are significantly more negative than with planned admissions for all questions relating to arrangements for leaving hospital. Those reporting their health as either fair or poor are also significantly more negative than those reporting good health which is reflected in the experiences of people with pre-existing health conditions.
In general, people living in SIMD 4 or SIMD 5 (least deprived) are significantly more negative than those living in SIMD 1 (most deprived).
Table 15: Significant response compared to reference group - arrangements for leaving
| Question |
Positive |
Negative |
|---|---|---|
| Involved in decisions about leaving hospital |
Age 65-75+; |
Emergency and something else admissions; |
| Family/home situation was taken into account |
Age 65-75+; |
Emergency and something else admissions; |
| Who to contact if questions after leaving hospital |
Had an operation; |
Emergency and something else admissions; |
| Told about danger signs to watch out for |
Had an operation; |
Emergency and something else admissions; |
Leaving hospital
Five questions in the survey relate to leaving hospital. All characteristics related to these questions are detailed in Table 16.
In general, older people are significantly more positive than younger people for questions relating to leaving hospital. Mixed results are seen for the type of hospital people were treated in with other types of hospital being significantly more positive and long stay or large general hospitals being significantly more negative than teaching hospitals.
Table 16: Significant response compared to reference group - leaving hospital
| Question |
Positive |
Negative |
|---|---|---|
| Feel about the length of time in hospital |
Age 25-34, 45-75+; |
Emergency and something else admissions; |
| Confident able to look after yourself after leaving |
Age 55-64; |
Emergency and something else admissions; |
| Before leaving hospital, confident help you needed had been arranged |
Age 55-75+; |
Fair and poor health; |
| Happy with how transport was arranged |
Age 75+; |
More than one long term health condition |
| Overall, rate arrangements made for leaving hospital |
Age 45-75+; |
Emergency and something else admissions; |
Contact
Email: Nicola Kerr
There is a problem
Thanks for your feedback