Inpatient experience survey 2016, volume 3: exploring differences in experience
This report explores the differences in self-reported experience of people who responded to the inpatient experience survey 2016.
Results - Care And Support Services
Summary
The survey results show that 81 per cent of people were positive about the care and support services they received after leaving hospital.
Eleven characteristics investigated indicated a significant impact on differences seen in responses relating to people's experience of the care and support services they received after leaving hospital.
In general, older people and males are significantly more positive whereas people who reported fair or poor health; pre-existing health conditions or that they require help with communication are significantly more negative about the care and support services received.
Care and support service
Three of the survey questions relate to people's experience after they have left hospital with care and support services. Eleven of the 14 characteristics investigated are associated with the variation seen for these questions (Figure 10).
Figure 10: Number of questions affected by various characteristics - Care and support services
All characteristics related to these questions are detailed in Table 17. People who need an interpreter or help to communicate are significantly more negative than those who do not need help to communicate, for all questions asked on care and support services.
Table 17: Significant response compared to reference group - leaving hospital
| Question |
Positive |
Negative |
|---|---|---|
| Have to stay in hospital longer than expected to wait for your care or support services to be organised |
Had an operation; |
Emergency and something else admissions; |
| Feel the care and support services that were right |
Males |
Fair and poor health; |
| Overall, rate care or support services after leaving hospital |
Age 55-75+; |
More than one long term health condition; |
Contact
Email: Nicola Kerr
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