Adult Disability Payment: Independent Review - interim report - easy read

Pre-application support

People told me:

Lots of people don’t know about Social Security Scotland’s Local Delivery Service. They want to go to places they already know for help.

Some people don’t apply for Adult Disability Payment because they don’t think they are disabled. Some people don’t apply because they worry what other people think about getting benefits.

I recommend:

A specific strategy to promote people getting Adult Disability Payment.

Make it easier to use the Local Delivery and Independent Advocacy services:

• Let people make appointments in other ways than by phone. This could be online or in person.
• Let other organisations refer people to the Local Delivery service.

Try new things to reach out to people who don’t normally apply for benefits because of stigma.