Adult Disability Payment: Independent Review - interim report - easy read

Application process

People told me:

The application form is long. Some people find it hard to understand and need help to fill it in.

Some people struggle using the form online.

I recommend:

Research to learn why people don’t use the online application form.

Make the application form easier to use:

• Improve the language in the form to explain complicated parts.
• Add reminders for people to fill in text boxes on the form to explain their condition.
• Make helpful information easier to find, especially the activities and descriptors.

Raise awareness that people can ask for a consultation face to face or by video call if they want one.