Adult Disability Payment: Independent Review - interim report - easy read

Supporting information

Some people told me:

Social Security Scotland does not always get supporting information from non-medical people, like family or carers.

Waiting for busy medical professionals to give supporting information makes people wait longer to get decisions.

People asked to give supporting information don’t always know what is most helpful to give.

I recommend:

Use health and social care practitioners better so there are less follow up calls to medical professionals.

Make the guidance for case managers better so they look at non-medical and medical types of supporting information equally.

Make the guidance for people giving supporting information better.