Job Start Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

13. Service Design and Delivery

13.1 It is understood by each party that the design of the Services will evolve. Each party agrees to inform the other as soon as reasonably practicable of any changes with its own legislation relating to JSP that may impact or require changes to the delivery of JSP or the Services.

13.2 Scottish Ministers will deliver JSP while seeking continuous improvement in delivery as part of BAU processes. Each party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as referenced in Section 4 (Derivation) of this Agreement and as described in the Scottish Devolution: Financial Arrangements for Formal Agreements between Department for Work and Pensions and Scottish Ministers.