Job Start Payment: service level agreement between The Secretary of State for Work and Pensions and Scottish Ministers

2. Scope and Principles

2.1 This Agreement sets out the provisions of the relationship between Scottish Ministers and DWP in relation to the Job Start Payment (JSP) and 'the Services' DWP will provide to support this. The Services are described in Annexes 1 to 4(a).

2.2 Under the '[Redacted] Data Sharing Agreement', as referenced in Section 4 (Derivation) of this Agreement, DWP will provide data to enable Social Security Scotland to make a payment of JSP to residents in Scotland aged 16 to 24 who meet the qualifying conditions.

2.3 DWP will deal with client enquiries relating to JSP by signposting client's resident in Scotland to Social Security Scotland.

2.4 DWP and Scottish Ministers shall work in partnership to ensure that the Services are delivered in accordance with the terms of this Agreement.

2.5 The partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the Services insofar as relevant.

2.6 Each party will act transparently and will work in a practical way in regards to reaching mutual agreement on any issues that may arise.