Main Report of the National Review of Primary Care Out of Hours Services

The Main Report of the National Review of Primary Care Out of Hours Services setting out the approach, detailed findings and rationale for the recommendations proposed together with a range of supporting documentation provided in annexes.


Annex A: Review Membership

Review Group

Prof Lewis Ritchie (Chair)

Academic GP, University of Aberdeen,

Jeff Ace

Chief Executive NHS Dumfries & Galloway

Prof Mahmood Adil

Medical Director, Public Health & Intelligence, NHS National Services Scotland

Prof David Bruce

Director Postgraduate General Practice Education, NHS Education Scotland

Dr Andrew Buist

Deputy Chair, SGPC of the British Medical Association (Scottish General Practitioners Committee)

Rachel Cackett

Policy Advisor, Royal College of Nursing

Gail Caldwell

Pharmacy Director, NHS Forth Valley

Prof George Crooks

Medical Director, NHS 24

Frank Dunn

President, Academy of Medical Royal Colleges and Faculties in Scotland

Dr Norrie Gaw

Chair, Out-of-Hours National Operations Group/GP NHS Greater Glasgow & Clyde

Gordon Guthrie

NHS 24 Patient Participation Forum

Alan Hunter

Director of NHS Performance, Scottish Government

Brenda Hutchison

Head of Adult and Older People Services, South Lanarkshire Council

Melanie Johnson

Director of Nursing, NHS Lothian

Dr Barry Klaassen

Royal College of Emergency Medicine

Harpreet Kohli

Director of Public Health, NHS Lanarkshire

Katy Lewis

Director of Finance, NHS Dumfries and Galloway

Dr Miles Mack

Chair, Royal College of General Practitioners (Scotland)

Dr Kerry Mathewson

GP NHS Forth Valley. Unscheduled Care Advisor to Scottish Government

Annamarie McGregor

Royal Pharmaceutical Society

Harry McQuillan

Chief Executive Officer, Community Pharmacy Scotland

Gill McVicar

Director of Operations, NHS Highland

Lucy McTernan

Deputy Chief Executive, Scottish Council Voluntary Organisations

Pamela Milliken

Head of Primary Care and Out of Hours Community Response Services, Ayrshire & Arran

Dr Libby Morris

Clinical Advisor in Primary Care for e-Health Scottish Government, and GP in NHS Lothian.

Professor Kate O'Donnell

Professor of Primary Care Research and Development, University of Glasgow

Ian Reid

Secretary, Management Steering Group

Claire Ritchie

Allied Health Professional Lead for Older People, Scottish Government

Dr Brian Robson

Executive Clinical Director, Health Improvement Scotland

Shirley Rogers

Director of Health Workforce, Scottish Government

Dr Andrew Russell

Medical Director, NHS Tayside

Andrew Scott

Director of Population Health Improvement, Scottish Government

Ros Shaw

Partnership (Royal College of Nursing)

Jacki Smart

Scottish Health Council

David Thomson

(former) Deputy Director of Primary Care, Scottish Government

Valerie Thrush- Denning

Scottish Health Council Service Change Team

Dr Sian Tucker

Co-Chair National Out of Hours Operations Group/GP NHS Lothian

Dr Jim Ward

Medical Director, Scottish Ambulance Service

Ian Welsh, OBE

Chief Executive, Health and Social Care Alliance (Scotland)

Kenny Woods

Partnership (Unison)

Linda Gregson (Secretariat)

Performance Manager, Primary Care Division, Scottish Government

Diane Campion

Deputy Performance Manager, Primary Care Division, Scottish Government

Executive Group

Prof Lewis Ritchie (Chair)

Academic GP, University of Aberdeen

Eileen Moir

Director, Turning Tides / Health Foundation Quality Improvement Fellow; Co-chair Out of Hours Reference Group

Prof Kate O'Donnell

Professor of Primary Care Research & Development, University of Glasgow

Kate Bell

Senior Manager Change and Innovation, NHS Lanarkshire

Prof David Bruce

Director of Postgraduate GP Education, NHS Education Scotland

Dr Norrie Gaw

Joint Chair National Out of Hours Operations Group

Dr Sian Tucker

Joint Chair National Out of Hours Operations Group

Christine Johnstone

Community Engagement and Improvement Support Manager, Scottish Health Council

Dr Brian Robson

Executive Clinical Director, Health Improvement Scotland

Dr John Gillies

Retired GP, Chair RCGP Scotland 2010-2014. Co-chair OoH Reference Group

Ellen Hudson

Associate Director, Royal College of Nursing, Scotland

Katy Lewis

Director of Finance, NHS Dumfries & Galloway

Fiona MacKenzie

NHS National Services Scotland, Information Services Division

Linda Harper

Associate Nurse Director of Practice Nursing and Unscheduled Care Workforce Development, NHS Grampian

Dr Andrew Russell

Medical Director, NHS Tayside

Dr Libby Morris

Clinical Advisor in Primary Care for e-Health Scottish Government, and GP in NHS Lothian.

Christine Hoy

Primary Care Development Manager, Health and Social Care Alliance Scotland

Paul White

Director of Networks, Scottish Council for Voluntary Organisations

Suzanne Hart

Communications Healthier, Scottish Government

David Thomson

(former) Scottish Government, Head of Primary Care Division

Linda Gregson

(Secretariat)

Performance Manager, Primary Care, Scottish Government

Diane Campion

Deputy Performance Manager, Primary Care, Scottish Government

Task Groups

Models of Care

Dr Andrew Russell (Chair)

Medical Director, NHS Tayside

Ellen Hudson (Deputy Chair)

Associate Director, Royal College of Nursing, Scotland

Jean Donaldson

Senior Nurse to Associate Director of Nursing -LTC (Interitoughm), NHS Lanarkshire

Liz Farquhar

General Manager, NHS Ayrshire Doctors on Call

Dr Norrie Gaw

Chair, Out-of-Hours National Operations Group/GP NHS Greater Glasgow & Clyde

Mark Hunter

Head of Primary Care, Finance NHS Lothian

Prof Moya Kelly

Director, Postgraduate General Practice Education, NHS Education Scotland

Dr Kerry Mathewson

Scottish Government GP Advisor (NHS Forth Valley)

Kate Tulloch (until 15 May 2015)

Patient Representative

Elaine Peace

Director of Nursing, Midwifery & Allied Health Professionals, NHS Orkney

Dr Ken Proctor

Associate Medical Director, NHS Highland

Frances Rooney

Director of Pharmacy, NHS Tayside

Ian Rudd

Director of Pharmacy, NHS Highland

Gill Stillie

Chief Operating Officer, NHS 24

Andrew Wemyss

Head of Strategy Implementation & Quality Improvement, Scottish Ambulance Service

Evan Beswick

Project Manager Out of Hours, NHS Highland

Paul White

Director of Networks, Scottish Council for Voluntary Organisations

Diane Campion (Secretariat)

Deputy Performance Manager, Primary Care Division, Scottish Government

Workforce and Training

Prof David Bruce (Chair)

Director, Postgraduate General Practice Education, NHS Education Scotland

Mike Sabin (Deputy Chair)

Associate Director of Nursing and Midwifery, NHS Education Scotland

Dr David Arnot

Health Workforce Directorate, Scottish Government

Dr Jane Bruce

Clinical Director, NHS Tayside

John Burnham

Head of Education and Professional Development, Scottish Ambulance Service

Prof George Crooks

Medical Director, NHS 24

David Cunningham

Assistant Director of Postgraduate General Practice Education, NHS Education Scotland

Valerie Fox

Unit Operational Manager, NHS Grampian

Roseann Logan

Community Links Manager, National Links Worker, Health and Social Care Alliance

Linda Harper

Associate Nurse Director of Practice Nursing and Unscheduled Care Workforce Development, NHS Grampian

Jamie Hogg

Clinical Lead for Modernisation. NHS Grampian

Grant Hughes

Head of Workforce Planning Policy , Health Workforce Directorate, Scottish Government

Ailsa Power

Assistant Director of Pharmacy, NHS Education Scotland

Dr Elaine McNaughton

Deputy Chair (Policy), Royal College of General Practitioners Scotland

Diane Campion (Secretariat)

Deputy Performance Manager, Primary Care Division, Scottish Government

Data and Technology

Dr Libby Morris (Chair)

Clinical Advisor in Primary Care for e-Health Scottish Government, and GP in NHS Lothian

Christine Hoy (Deputy Chair)

Primary Care Development Manager, Health and Social Care Alliance Scotland

Malcolm Alexander

Associate Medical Director, NHS 24

Jonathan Cameron

Head of Business Development, National Services Scotland

Karen Gordon

Board Member, Community Pharmacy Scotland

Dr Anna Lamont

eHealth Clinical Lead, NHS Forth Valley. Specialist Lead Out of Hours NHS Forth Valley

Charlene Mclaughlin

Operational Supervisor Team Leader, NHS Ayrshire & Arran

Eunice E Muir

eHealth, Clinical Lead, Scottish Government

Dr Lucy Munro

Medical Director, NHS National Services Scotland

Stephanie Phillips

Head of Strategic Planning & Performance, Scottish Ambulance Service

Charlie Sinclair

Associate Director of Nursing for Primary, Acute and Community Services, NHS Borders

Dr Howard Leicester

Patient and accessibility issues representative. Advisor on similar issues to RCGP, RCP and the NHS England Accessible Information Standard

Ian Thompson

Clinical Advisor in Primary Care for e-Health, Scottish Government, and GP in NHS Lothian

Diane Campion (Secretariat)

Deputy Performance Manager, Primary Care Division, Scottish Government

Quality and Safety

Dr Brian Robson

Executive Clinical Director, Healthcare Improvement Scotland

Alison Macdonald

Chief Nurse East and Mid Lothian, NHS Lothian

Joan Barr

Service Manager, NHS Greater Glasgow & Clyde

Kate Bell

Senior Manager Change and Innovation, NHS Lanarkshire

Jenny Bennison

Executive Officer (Quality Improvement), Royal College of General Practitioners Scotland

Eleanor Fairbairn

Director, Community Pharmacy Scotland

Dr Barry Klaassen

Consultant in Emergency Medicine, NHS Tayside

Tina Morrow

Public Partner, Healthcare Improvement Scotland

Dr Lucy Munro

Associate Medical Director (Primary Care), NHS National Services Scotland

Elaine Parry

Principal Information analyst, National Services Scotland

Laura Ryan

Associate Medical Director, NHS 24

Dahrlene Tough

Head of Clinical Governance and Patient Safety, Scottish Ambulance Service

Dr Sian Tucker

Co-Chair of National OOH Ops Group/GP NHS Lothian

Steven Wilson

Senior Programme Manager, Healthcare Improvement Scotland

Dr James Marple

Primary Care Physician, PACT Team and SEFAL NHS Lothian and GP with Lothian Unscheduled Care Service

Donald Morrison

Head, Data, Measurement and Business Intelligence, Healthcare Improvement Scotland

Project Support

Gareth Adkins

Implementation and Improvement Team Leader, Healthcare Improvement Scotland

Amaia Ibanez de Opacua

Improvement Advisor, Healthcare Improvement Scotland

Charis Miller

Health Information Scientist, Healthcare Improvement Scotland

Suzanne Wilson

Senior Health Information Scientist, Healthcare Improvement Scotland

Alan Ketchen

Programme Manager, Healthcare Improvement Scotland

Lorraine Mclafferty

Project Officer,Healthcare Improvement Scotland

Debbie Mclaren

Administrative Officer, Healthcare Improvement Scotland

Reference Group

Dr John Gillies (Co-Chair)

Honorary Senior Lecturer, Department of General Practice, University of Edinburgh. Deputy Director, Scottish School of Primary Care. Immediate Past Chair RCGP Scotland

Eileen Moir OBE (Co-chair)

Director, TurningTides/Health Foundation Quality Improvement Fellow (Former Executive Nurse Director in NHS Scotland)

Professor Les Toop

Professor of General Practice, Head of Department of General Practice / Chair of Pegasus Health, University of Otago, Christchurch, New Zealand

Professor Martin Marshall

Lead, Improvement Science, Professor of Healthcare Improvement, University College London, London

Dr Alan Jones

GP in NHS D&G for 25 years; ex associate medical director and GP trainer. Now locum GP New Zealand and Scotland.

Eddie Fraser,

Director of East Ayrshire Health and Social Care Partnership, Scotland

Dr Euan Paterson

GP deep end practice GG&C / GP, Macmillan palliative care, Scotland

Dr David Johnstone

Former Chair of RCGP Northern Ireland and a GP in Maine Medical Practice, Co Antrim; Clinical Director of Dalriada Urgent Care, Northern Ireland

Irene Oldfather

Director, Health and Social Care Alliance Scotland

Professor Sally Lawton

Visiting Professor, Robert Gordon University (experience of palliative and hospice care), Scotland

Rami Ousta

Chief Executive, Black and Ethnic Minority Infrastructure in Scotland (BEMIS), Scotland

Andrew Lowe

LoweZone Consulting (Former Director of Social Work, Scottish Borders and Chair of Association of Directors of Social Work (ADSW), Scotland

Clare Cable

Chief Executive and Nurse Director, Queen's Nursing Institute Scotland

Professor Brendan McCormack

Head of the Division of Nursing, QMU (senior nursing/nurse education/practice development), Scotland

Dr Rebecca Payne

Primary Care Clinical Director and Unscheduled Care, Aneurin Bevan Health Board, Wales Chair-elect, Royal College of GPs Wales

Shirley Fife

Nurse Consultant Cancer & Palliative Care

Representing Scottish Partnership for Palliative Care, Scotland

Dr Michael Norbury

Inner city GP, Vancouver, BC Canada

Dr Margaret Watson

Health Foundation Improvement Science Fellow/Improvement Science, Theme Leader, Health Services Research Unit, Aberdeen, Scotland

Henry Simmons

Chief Executive, Alzheimers Scotland

Billy Watson

Chief Executive, Scottish Association for Mental Health, Scotland

Lorna Hall

Interim Director of Sustainable Primary Care, Jersey, Channel Islands (Former Dietician)

Director McPhersonHall Consultancy

Ralph Roberts

Chief Executive, NHS Shetland

Stuart Smith

NHS Non-executive (formerly NHS Lothian and NHS 24 non-executive director), Scotland

Mr Colin Angus

Chair Royal College of GPs (Scotland) Patient Participation in Practice (P3) group

Short Life Working Group on GP Out of Hours Contractual Good Practice

Ian Reid

Secretary, Management Steering Group

Colin McGowan

Management Steering Group

Dr Norrie Gaw

Chair, Out-of-Hours National Operations Group/GP NHS Greater Glasgow & Clyde

Dr Sian Tucker

Co-Chair National Out of Hours Operations Group/GP NHS Lothian

June Smyth

Director of HR, NHS Borders

Craig Cunningham

Head of Health, South Lanarkshire Health & Social Care Partnership

Scott Anderson

British Medical Association

Dr Andrew Buist

Deputy Chair, SGPC of the British Medical Association (Scottish General Practitioners Committee)

Lorimer McKenzie

Health Workforce Division, Scottish Government

Frank McGregor

Primary Care Division, Scottish Government

Contact

Email: Diane Campion

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