Health - redesign of urgent care: evaluation - main report

Acknowledgements

Firstly, we would like to thank the survey respondents and NHS staff for taking the time to participate in this research.

We would also like to thank those who contributed to the evaluation and this report:

• Picker Institute Europe and Healthcare Priority Solutions who completed the evaluation. The dedication and professionalism demonstrated by the team has resulted in the successful completion of research and produced a thorough publication and accompanying documents. Thank you also for your prompt response to our queries throughout.
• All members of the Research Advisory Group (See Appendix 1) for their valuable advice and insight throughout the project.
• NHS Scotland Public Benefit and Privacy Panel for Health and Social Care (HSC-PBPP) for their detailed review of the application and suggested improvements to the approach.
• NHS 24 colleagues for their support in completing a Data Protection Impact Assessment, compiling the sample for the survey and carrying out checks with NHS Central Register, and for responding to data requests and queries.
• Public Health Scotland for preparing and delivering the data for the analysis of existing data.