Mainstreaming equality outcomes: consultation analysis

Appendix D - Easy read draft outcomes

Idea 1

Our benefits service will work well for everyone.

People who use the service will be able to get the support they need.

Some things we could do to make this idea happen:

• Make our main information easy for different groups of people to understand. For example, make information in easy read, sign language and other languages.
• Ask different groups of people how we can make our buildings easy for everyone to use.

More things we could do to make this idea happen:

• Look at new plans and rules first to check they are fair for all groups of people.
• Do what Our Charter says. This is a document about how people should be treated when they use our service.
• Help people in local areas to apply for benefits.
• Give our staff training about treating everyone fairly.

Idea 2

We will help make sure that all different groups of people are part of our work and no one is left out.

We will do our best for all our staff and make sure they can do the best they can.

• Some things we could do to make this idea happen:
• Set up new groups of staff that can support each other and make sure we are treating everyone fairly.
• Make sure all our staff know why it is important to treat everyone fairly and how they can help.

More things we could do to make this idea happen:

• Work with different groups of people in the community to give them information and find out what they need.
• Give staff training about how to support people with their mental health.
• Make sure we have rules to support staff with their religion or health needs. For example, if they need to go to a health appointment or religious event.

More things we could do to make this idea happen:

• Look at other things we can have to support people. For example, places where people can go to pray or feed their babies.
• Make sure the information we give people is easy to understand.

Idea 3

People will want to work for Social Security Scotland.

We will have many different groups of people working for us

Some things we could do to make this idea happen:

• Make sure we have good rules about helping people get a job with us.
• Ask different groups of people to have a say in our job information to make sure it is fair for everyone.
• Have events for groups of people who may not usually work for us.
• Find out what people think about applying for a job with us and what needs to change.

More things we could do to make this idea happen:

• Help different groups of people work with us for a short time to see what we do and learn new skills.
• Find out what extra support disabled people who start working for us might need. And make this happen where we can.

Idea 4

We will use the information that people give us to keep making our service better for everyone.

Some things we could do to make this idea happen:

• Get information from people who use our service and staff about what they think of the service. This includes asking people some easy questions when they use our service.
• Write reports about how we are doing to treat everyone fairly. For example, how we are making sure all staff are paid a fair wage.
• Look at our rules for staff to see if they need to change.

More things we could do to make this idea happen:

• Set up a new way for staff to give us their ideas.
• Keep looking at how to make our service better. Make sure everyone who works for us can help with this.
• Keep asking staff what they think about working for us. Then make a plan about what we will do next.
• Check how staff are getting on and help them if they are not working in the best way. For example, make plans with them about how to work in the best way.

Idea 5

We will work with other organisations to make sure that everyone can get advice about benefits that is right for them and their lives

Some things we could do to make this idea happen:

• Work with other people and organisations in local areas to set up our services. This includes working with people who have used benefits services before.
• Start our plan about how to work with different groups of people and make sure they have a say in our work.
• Make sure people in local areas get the right support to apply for benefits.

More things we could do to make this idea happen:

• Make sure there is enough money and staff to support people