Making it easy – understanding the health and care system: progress report

Key learning points

The actions taken as part of Making it Easy have helped in several ways:

• Greater awareness across the NHS in Scotland, giving workers more skills to support better health literacy practice
• People trained in the tools and techniques needed to spread understanding further
• The launch of The Health Literacy Place as the online resource to support this work
• Clearer information available for people before appointments and when discharged from hospital
• Improvements to appointment letters, making them more considerate of people's communication needs
• Better information to improve safety and support for people to self manage their healthcare, particularly for drugs such as warfarin.