Publication - Advice and guidance

Model complaints handling procedure: detailed guidance

Published: 7 June 2013
From: Permanent Secretary
Topic: Public sector

Information for our staff on how to process, manage and reach decisions on different types of complaints.

Scottish Government model complaints handling procedure June 2013.pdf

File type: 32 page PDF
File size: 265.4 kB

Contact

Telephone

Office hours: Monday to Friday - 8.30am to 5pm.
From the UK: 0300 244 4000 (0300 numbers are geographically neutral)

International callers: +44 131 244 4000

Text Relay Service: 18001+ 0300 244 4000 (service for the hard of hearing)

British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the online BSL interpreting service. Find out more: contactSCOTLAND website.

Email

Email: SGComplaints@gov.scot

Post

Scottish Government
St. Andrews House
Regent Road
Edinburgh
EH1 3DG

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