The Modern Outpatient: A Collaborative Approach 2017-2020
Transforming the patient experience by optimising the roles of all clinicians, utilising new technologies and putting the patient at the centre of care.
12. Measurement
12.1 Each element of the Programme will have a set of key metrics and associated outcome measures. The net effect will be an ambition to stem the growth in outpatient in-hospital appointments and reduce the overall numbers by 2020, releasing resources for reinvestment in out of hospital provision and enhance patient experience.
12.2 This is linked with an ambition to provide person-centred, safe and effective care in the most appropriate setting. Measurement of metrics and outcomes will ensure an evidence base to support optimal flows of patients, professionals and resource.
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